EMANI FALERO

• Intervened in high-risk cases for 20+ clients, achieving 100% success rate.
• Transformed cases into fully completed outcomes, resulting in 100% resolution and 45% increased team efficiency.
• Advocated for clients’ needs, rights, and dignity with providers and stakeholders.
• Proactively identifies systemic inefficiencies and implements practical solutions, leading to improved client outcomes, streamlined service delivery, and stronger team collaboration
• Mentored and trained colleagues and staff in leadership roles, promoting professional growth and development.

• Directed individualized care strategies for 40+ clients with complex needs, advancing recovery and system stability.
• Elevated state audit scores from 89% to 99% by redesigning workflows, training 20+ staff on compliance, and instituting benchmarks.
• Established cross-sector partnerships with 50+ clinicians, legal teams, and providers, embedding trauma-informed care and closing service gaps.
• Maintained accurate documentation and ensured regulatory adherence while managing a diverse caseload.

• Led 911 emergency operations, dispatching 1000s of police, fire, and medical teams with 99.9% precision during life-threatening situations.
• Trained 50+ new hires on crisis protocols, improving response times by 30%, accuracy by 25%, and operational readiness by 40%.
• Managed comprehensive workflows for 10,000+ monthly calls, ensuring full regulatory compliance and enhancing cross-agency coordination by 20%.

Patrolled premises to deter theft, vandalism, and unauthorized access, ensuring a secure environment.

• Responded to alarms and emergency situations, swiftly assessing, and resolving incidents while maintaining composure.
• Collaborated with team members to monitor CCTV cameras, identifying potential security threats, and addressing them promptly.

• Supported executive leadership for 10+ high-profile projects through calendar management, contract negotiations, and communications.
• Spearheaded 5+ fundraising events, increasing funding by 25% and stakeholder engagement by 30%.
• Trained 5+ administrative team members, building operational capacity and elevating service standards by 25%.
• Optimized information systems and reporting processes, accelerating executive decision-making by 40% and strategic planning efficiency.

• Operated and coordinated telecommunications systems, including networks and data links.
• Applied diagnostic and recovery techniques to integrated information systems.
• Installed software and hardware, ensuring optimal system functionality.