Emani Givens
Queens Village,NY
Summary
I am developed in adaptability and customer service skills in fast-paced environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
4
4
years of professional experience
Work History
Youth Counselor
Gateway Youth Outreach INC.
09.2023 - Current
- Primarily focusing on children's safety and enjoyment
- Assisting students with homework and other tasks
- Encourage them to be creative through group projects, games, and artwork
Accessibility Clerk
Board of Elections
11.2024 - 11.2024
- On the front lines, making sure that every voter has the chance to cast their ballot in a comfortable, secure, and dignified setting at an election site
- Posting all outdoor and indoor signage before the polls open
- Ensuring that voters may navigate challenging doorways on their own
- Directing voters to the voting area
Returns/Mens and Kids Associate
Marshalls
10.2022 - 07.2023
- Mainly focusing on customer service and merchandising duties
- Delivering a highly satisfied customer service experience by engaging and interacting with all customers on the floor and behind the register
- Arranging items on store racks and shelves, ensuring accurate pricing, helping customers locate merchandise, cleaning the store, and handling customer inquiries regarding Marshall's goods and services
- Persuade customers to apply for our store card
Cashier
Burlington
04.2022 - 06.2022
- Worked firsthand with customers
- Ensured that they had a great shopping experience
- Received payments, issued gift receipts, wrapped, and bagged packages, and kept track of all cash and credit transactions
Sales Associate
Party City Corporation
07.2021 - 11.2021
- Focused on the organizational structure of the store and the satisfaction of customers
- Worked firsthand with customers as a cashier
- Ensured that they had a great shopping experience
- Worked on the sales floor labeling, organizing, and restocking products while servicing customers
- Worked in the backroom, unloading shipments from trucks
Education
Some College (No Degree) - Hospitality Management
St. Johns University
Queens, NYPolitical Science
John Jay College of Criminal Justice
Manhattan, NY05-2028
Skills
- Customer Service
- Communication
- Attention to Detail
- Teamwork
- Problem-Solving
- Leadership
- Emotional Intelligence
- Cash management
Timeline
Accessibility Clerk
Board of Elections
11.2024 - 11.2024
Youth Counselor
Gateway Youth Outreach INC.
09.2023 - Current
Returns/Mens and Kids Associate
Marshalls
10.2022 - 07.2023
Cashier
Burlington
04.2022 - 06.2022
Sales Associate
Party City Corporation
07.2021 - 11.2021
Some College (No Degree) - Hospitality Management
St. Johns University
Political Science
John Jay College of Criminal Justice
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