Emani Miller
Douglasville,GA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Load Planner / Load Panner /Air Ramp Supervisor
UPS
Los Angeles , CA
02.2022 - 08.2024
- Experienced in loading UPS cargo aircraft on Load Handling.
- Responsible for weight and balance of UPS cargo aircraft. Ensuring that weight is evenly distributed on aircraft, so it flies under optimal conditions.
- Oversaw and managed loading, unloading, and security of aircraft cargo.
- Communicated via radio with ground crew, flight crew, and tow person about ramp operations and flight requirements.
- Adhered to strict timelines for the turnaround of flights.
- Conducted weight and balance calculations to ensure aircraft safety.
- Inspected cargo for accuracy of documentation and weight requirements.
- Maintained safe takeoffs, landings and aircraft operations by directing accurate cargo loading, including placement in relation to aircraft capacity.
- Supervised the safe loading and unloading of aircraft cargo.
- Verified accuracy of cargo manifests to ensure correct freight delivery.
- Trained new staff on proper safety procedures for working around aircrafts.
- Assigned and monitored daily tasks for air ramp employees.
Passenger Service Agent
Norwegian Airlines
Los Angeles , CA
04.2017 - 03.2020
- Greeted passengers and assisted with their inquiries.
- Checked in passengers, assigned seats, and issued boarding passes.
- Verified identification of passengers for security purposes.
- Weighed luggage and collected fees for excess baggage.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Processed ticket refunds for cancelled or delayed flights.
- Ensured all safety protocols were followed during the check-in process.
- Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
- Informed passengers of any changes in flight schedules or other travel related matters.
- Maintained accurate records of passenger manifests and checked luggage tags.
- Enforced airline policies such as smoking restrictions, carry-on item limits.
- Operated computerized system to handle ticketing and check-ins.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Greeted passengers and provided boarding instructions.
Cargo Ramp Agent
Menzies Aviation
Los Angeles , CA
01.2021 - 08.2024
- Inspected cargo for damage, weight, and size compliance with regulations.
- Ensured that all safety protocols were followed when handling hazardous materials or dangerous goods.
- Assisted in unloading cargo from aircraft after landing.
- Sorted packages into appropriate categories based on destination, size, weight.
- Loaded and unloaded cargo, transporting to and from aircraft.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Maintained clear communication with team members and supervisors using radios and hand signals.
- Ensured safe and efficient loading and unloading of aircraft cargo.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
Education
Air Travel Specialist Program Certificate - Flight Attending
International Air And Hospitality Academy
Vancouver, WA06-2017
Skills
- Weight and Balance certified
- Strategic Load Planning
- Hazardous Materials Handling
- Customer Service
- Team Leadership
- Problem-Solving
- Hardworking and Responsible
Timeline
Load Planner / Load Panner /Air Ramp Supervisor
UPS
02.2022 - 08.2024
Cargo Ramp Agent
Menzies Aviation
01.2021 - 08.2024
Passenger Service Agent
Norwegian Airlines
04.2017 - 03.2020
Air Travel Specialist Program Certificate - Flight Attending
International Air And Hospitality Academy
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