Emani Ramos
Bayonne
Summary
Experienced customer service and operations professional with 5+ years of experience in high-volume retail, logistics, and mail processing environments. Skilled in handling customer inquiries, managing time-sensitive workflows, and maintaining accurate records under pressure. Strong communicator with a proven ability to work independently and efficiently. Seeking a higher-paying remote role in customer support, administrative operations, or client services.
Overview
7
7
years of professional experience
Work History
Floor Attendant
FLIK Hospitality
Newark
05.2022 - 09.2023
- Maintained operational standards in a fast-paced environment
- Assisted customers with professional service support
- Managed inventory organization and stocking tasks
- Handled multiple responsibilities efficiently
Mail Processing Clerk
U.S Postal Service MCSO
Kearny
12.2019 - 10.2021
- Processed and distributed high-volume mail accurately
- Managed tracking and organization of documents
- Supported time-sensitive delivery operations
- Maintained workflow accuracy and consistency
Customer Service Associate Cashier
Walmart
Bayonne
07.2018 - 07.2019
- Handled 100+ transactions daily with accuracy
- Provided professional customer service in a high-volume setting
- Resolved customer issues efficiently
- Managed cash handling and register balancing
Sales Associate
Payless Shoe source
Jersey City
10.2016 - 12.2017
- Assisted customers with purchases and recommendations
- Maintained store organization and displays
- Contributed to sales goals through customer engagement
- Supported daily store operations
Education
Bayonne High School
Bayonne, NJSome College (No Degree) -
New Jersey City University
Jersey City, NJSkills
- Remote Customer Support (Chat, Email, Phone)
- Client Communication & Issue Resolution
- High-Volume Operations Management
- Data Entry & Record Accuracy
- Order Processing & Account Support
- Microsoft Office & Google Workspace
- Time Management & Prioritization
- Fast Learning with Digital Systems
Timeline
Floor Attendant
FLIK Hospitality
05.2022 - 09.2023
Mail Processing Clerk
U.S Postal Service MCSO
12.2019 - 10.2021
Customer Service Associate Cashier
Walmart
07.2018 - 07.2019
Sales Associate
Payless Shoe source
10.2016 - 12.2017
Bayonne High School
Some College (No Degree) -
New Jersey City University