Emanie Felix
CITYBLOCK HEALTH
Plymouth,PA
Skills
Call management
Crisis intervention
Emergency management
De-escalation
Case management
Patient advocacy
HIPAA compliance
Healthcare regulations
Work History
TELE-COMMUNCATOR
1 Month- Managed high-volume incoming calls to provide timely assistance and information to patients.
- Coordinated communication between healthcare professionals and patients, ensuring clarity and understanding of care plans.
- Trained new telecommunicators on operational procedures and effective communication strategies.
- Implemented best practices for crisis management, ensuring swift resolution of urgent patient concerns.
- Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
Customer Support Specialist
5 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined support processes to enhance response times and service quality.
- Analyzed customer feedback to identify trends and implement improvements in service delivery.
- Mentored junior team members on best practices in customer service methodologies.
Care Coordinator
2 Years 8 Months- Coordinated patient care plans, ensuring seamless communication among healthcare providers and patients.
- Monitored patient progress, adjusting care plans based on feedback and clinical assessments.
- Assisted patients in navigating healthcare systems, enhancing access to necessary services and resources.
- Developed and maintained relationships with community resources, optimizing support for patient needs.
Chart Reviewer
2 Years 7 Months- Identified discrepancies in treatment records, contributing to enhanced data integrity and reporting accuracy.
- Reviewed patient charts for accuracy and completeness to ensure compliance with regulatory standards.
- Streamlined chart review processes, improving turnaround times for documentation assessments.
- Collaborated with healthcare providers to clarify documentation and improve patient care processes.
- Trained new staff on chart review protocols and electronic health record systems to promote consistency.
Education
High School Diploma
6
Years of experience
Results-driven professional with a strong background in healthcare coordination. Expertise in de-escalation and patient advocacy, contributing to improved care plans and streamlined communication among healthcare providers. Committed to enhancing patient experiences and ensuring compliance with regulatory standards.