Emanii Murphy
Summary
Service-oriented Spa Supervisor committed to building engaged team and superior guest relations for maximum return on investment. Understands spa operations thoroughly and troubleshoots and resolves technical and personal issues resourcefully. Trains team members to put customers first and empowers staff members to take creative and independent action.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Spa Supervisor
Trilogy Spa Holdings-The Spa At Green Valley Ranch
05.2021 - Current
- Provided exceptional customer service, resolving client concerns quickly and professionally while maintaining composure in stressful situations.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Created a positive work atmosphere by fostering open communication and teamwork among staff members, leading to higher employee satisfaction and retention rates.
- Ensured compliance with health and safety regulations, maintaining a clean and hygienic environment for both guests and staff members alike.
- Maintained inventory levels, ordering supplies as needed to ensure smooth operations and minimize downtime.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Generated reports to track spa performance and make recommendations for improvement.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Assists with scheduling and rotation of duties.
- Manages all front desk incentives.
- Responsible for closing reports and cash bank reconciliation.
- Train and ensure all front desk associates and locker room attendants deliver exceptional service, offering corrective counseling, when needed.
Beauty Advisor
Ulta Beauty Inc.
10.2019 - 10.2021
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Key Holder
Shoe Dept. Encore
06.2014 - 05.2019
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Education
Bachelor of Science - Business Administration
University of Nevada - Las Vegas
Las Vegas, NV12.2025
High School Diploma -
Bay City Central High School
Bay City, MI06.2015
Skills
- Communication
- Leadership
- Customer Service
- Problem Solving
- Creativity
- Detail-oriented
- Organization
- Time Management
Certification
- FORBES Training - July 2023
Timeline
Spa Supervisor
Trilogy Spa Holdings-The Spa At Green Valley Ranch
05.2021 - Current
Beauty Advisor
Ulta Beauty Inc.
10.2019 - 10.2021
Key Holder
Shoe Dept. Encore
06.2014 - 05.2019
Bachelor of Science - Business Administration
University of Nevada - Las Vegas
High School Diploma -
Bay City Central High School
- FORBES Training - July 2023
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