Emannuelle Leite
Orlando,FL
Summary
Have exceptional costumer service. Passionate about costumer care and offer great service. I have dedicated all my life to provide quality services going above and beyond of my duties. Growing in the hospitality industry for over 16yrs has been one of my biggest goal and accomplishment. I love to meet new people and learn new things. I possess strong organitation skill with a keen eye to details. I love to see the things transform and be able to create a new vision of it. My first job was cleaning a house and short time after I started in the hospitality industry.
Overview
17
17
years of professional experience
2005
2005
years of post-secondary education
Work History
Area Manager
Loews Hotels
01.2014 - 01.2020
- Assisted in determinating staffing needs.
- Ensured all guest rooms and area public are cleaned.
- Inspected guest rooms prior to guest check in.
- Developed strong working relationships with the team.
- Provided training, coaching to the staff.
- Performance reviews.
- Trained new employees.
- Reported any maintenance problems or safety hazard.
- Reported accidents or any injuries.
- Counseling, motivating and coaching employees.
Houskeeping Supervisor, Area Manager
Hilton Lake Buena Vista
01.2005 - 01.2014
- Assisted in determinating staffing needs.
- Ensured all guest rooms and area public are cleaned.
- Inspected guest rooms prior to guest check in.
- Developed strong working relationships with the team.
- Provided training, coaching to the staff.
- Performance reviews.
- Trained new employees.
- Reported any maintenance problems or safety hazard.
- Reported accidents or any injuries.
- Counseling, motivating and coaching employees.
Housekeepeer Supervisor
Sheraton by Sea World
01.2003 - 01.2005
- Assisted in determinating staffing needs.
- Ensured all guest rooms and area public are cleaned.
- Inspected guest rooms prior to guest check in.
- Developed strong working relationships with the team.
- Provided training, coaching to the staff.
- Performance reviews.
- Trained new employees.
- Reported any maintenance problems or safety hazard.
- Reported accidents or any injuries.
- Counseling, motivating and coaching employees.
Education
High School -
Collegian Marista
Recife, PE, BrazilSkills
- Exceptional customer service
- Passionate about customer care and offering great service
- Dedicated to providing quality services
- Strong organizational skills with a keen eye for detail
- Ability to create a new vision and transform environments
Languages
- Spanish
- Portuguese
- English
- Spanish
- Portuguese
Referrals
- Heather Stevenson, Director of Housekeeping, Hilton LBV, 407-827-3894
- Jean Petridis, Director of Quality Assurance Manager and LHUO Senior Quality Assurance Manager, Loews Hotels, 407-432-5794
Roles And Responsibilities
- Assisted in determining staffing needs.
- Ensured all guest rooms and public areas are cleaned.
- Inspected guest rooms prior to guest check-in.
- Developed strong working relationships with the team.
- Provided training and coaching to the staff.
- Conducted performance reviews.
- Trained new employees.
- Reported any maintenance problems or safety hazards.
- Reported accidents or any injuries.
- Counseled, motivated, and coached employees.
Timeline
Area Manager
Loews Hotels
01.2014 - 01.2020
Houskeeping Supervisor, Area Manager
Hilton Lake Buena Vista
01.2005 - 01.2014
Housekeepeer Supervisor
Sheraton by Sea World
01.2003 - 01.2005
High School -
Collegian Marista