Summary
Overview
Work History
Education
Skills
Languages
Referrals
Roles And Responsibilities
Timeline
Generic

Emannuelle Leite

Orlando,FL

Summary

Have exceptional costumer service. Passionate about costumer care and offer great service. I have dedicated all my life to provide quality services going above and beyond of my duties. Growing in the hospitality industry for over 16yrs has been one of my biggest goal and accomplishment. I love to meet new people and learn new things. I possess strong organitation skill with a keen eye to details. I love to see the things transform and be able to create a new vision of it. My first job was cleaning a house and short time after I started in the hospitality industry.

Overview

17
17
years of professional experience
2005
2005
years of post-secondary education

Work History

Area Manager

Loews Hotels
01.2014 - 01.2020
  • Assisted in determinating staffing needs.
  • Ensured all guest rooms and area public are cleaned.
  • Inspected guest rooms prior to guest check in.
  • Developed strong working relationships with the team.
  • Provided training, coaching to the staff.
  • Performance reviews.
  • Trained new employees.
  • Reported any maintenance problems or safety hazard.
  • Reported accidents or any injuries.
  • Counseling, motivating and coaching employees.

Houskeeping Supervisor, Area Manager

Hilton Lake Buena Vista
01.2005 - 01.2014
  • Assisted in determinating staffing needs.
  • Ensured all guest rooms and area public are cleaned.
  • Inspected guest rooms prior to guest check in.
  • Developed strong working relationships with the team.
  • Provided training, coaching to the staff.
  • Performance reviews.
  • Trained new employees.
  • Reported any maintenance problems or safety hazard.
  • Reported accidents or any injuries.
  • Counseling, motivating and coaching employees.

Housekeepeer Supervisor

Sheraton by Sea World
01.2003 - 01.2005
  • Assisted in determinating staffing needs.
  • Ensured all guest rooms and area public are cleaned.
  • Inspected guest rooms prior to guest check in.
  • Developed strong working relationships with the team.
  • Provided training, coaching to the staff.
  • Performance reviews.
  • Trained new employees.
  • Reported any maintenance problems or safety hazard.
  • Reported accidents or any injuries.
  • Counseling, motivating and coaching employees.

Education

High School -

Collegian Marista
Recife, PE, Brazil

Skills

  • Exceptional customer service
  • Passionate about customer care and offering great service
  • Dedicated to providing quality services
  • Strong organizational skills with a keen eye for detail
  • Ability to create a new vision and transform environments

Languages

  • Spanish
  • Portuguese
  • English
  • Spanish
  • Portuguese

Referrals

  • Heather Stevenson, Director of Housekeeping, Hilton LBV, 407-827-3894
  • Jean Petridis, Director of Quality Assurance Manager and LHUO Senior Quality Assurance Manager, Loews Hotels, 407-432-5794

Roles And Responsibilities

  • Assisted in determining staffing needs.
  • Ensured all guest rooms and public areas are cleaned.
  • Inspected guest rooms prior to guest check-in.
  • Developed strong working relationships with the team.
  • Provided training and coaching to the staff.
  • Conducted performance reviews.
  • Trained new employees.
  • Reported any maintenance problems or safety hazards.
  • Reported accidents or any injuries.
  • Counseled, motivated, and coached employees.

Timeline

Area Manager

Loews Hotels
01.2014 - 01.2020

Houskeeping Supervisor, Area Manager

Hilton Lake Buena Vista
01.2005 - 01.2014

Housekeepeer Supervisor

Sheraton by Sea World
01.2003 - 01.2005

High School -

Collegian Marista
Emannuelle Leite