Emanuel Alvarado Trapala
Salem,OR
Summary
Quality Analyst versed in developing standard operating procedures and training materials to promote adherence to quality standards. Dedicated to identifying and implementing actionable improvements to increase consistency of quality and safety to both employees and products. Highly trained Crowd Controller with solid experience in maintaining safety and security at large-scale events. Strengths include conflict resolution, crowd management techniques, and risk assessment and ensuring positive encounters.
Overview
5
5
years of professional experience
Work History
QA Analyst
BRUCEPAC
Woodburn, Oregon
10.2024 - 04.2026
- Collaborated with development teams to ensure quality standards.
- Maintained quality assurance procedure documentation.
- Assisted in developing processes that ensure a high level of accuracy in all aspects of the QA process.
- Managed multiple tasks simultaneously while meeting tight deadlines within a fast paced environment.
- Ensured compliance of products with industry standards by executing tests in accordance with established quality assurance procedures.
- Inspected both processed meats and equipment to ensure everything was up to standard
- Assumed increased managerial responsibilities in a dynamic work environment
Crowd Controller
CMS
Salem, Oregon
09.2021 - 10.2024
- Monitored crowd behavior to ensure safety and compliance with regulations.
- Coordinated entry and exit points to streamline crowd flow and enhance safety.
- Communicated with event staff to address potential safety issues promptly.
- Conducted security checks to prevent unauthorized access at events.
- Reported unusual and illegal activity on premises to prevent injury and incidents.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Provided customer service by answering questions and assisting patrons.
- Monitored patron behavior to identify and de-escalate conflicts, ensuring a safe environment.
- Collaborated with team members to cover all areas of the venue effectively.
- Operated walkie-talkies or other communication devices to stay connected with security and management teams.
- Inspected bags or belongings as part of entry security procedures.
- Assisted in the lost and found operation, helping patrons recover lost items.
- Conducted pat-downs or metal detector checks to prevent weapons and illegal substances from entering the venue.
Education
North Salem Highschool
Salem, OregonSkills
Detail-oriented Quality Analyst with expertise in developing standard operating procedures and training materials to uphold quality standards Experienced in implementing improvements to enhance consistency in quality and safety Skilled Crowd Controller adept in managing safety and security at large-scale events, with strengths in conflict resolution, crowd management, and risk assessment
Detail-oriented Quality Analyst with expertise in developing standard operating procedures and training materials to uphold quality standards Experienced in implementing improvements to enhance consistency in quality and safety Skilled Crowd Controller adept in managing safety and security at large-scale events, with strengths in conflict resolution, crowd management, and risk assessment
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
QA Analyst
BRUCEPAC
10.2024 - 04.2026
Crowd Controller
CMS
09.2021 - 10.2024
North Salem Highschool