Results-driven Managing Partner with expertise in financial planning, staff management, and operational efficiency. Proven track record of enhancing service delivery and fostering customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Managing Partner
Red Robin
Huntsville, Alabama
03.2020 - 04.2026
Led team in daily operations and ensured seamless service delivery.
Managed staff recruitment, training, and performance evaluations.
Coordinated inventory management and supply chain logistics to optimize resource allocation.
Oversaw financial planning and budgeting to maintain fiscal health of restaurant operations.
Cultivated a positive work environment through effective communication.
Managed daily operations, focusing on staff management and fostering strong client relations.
Reviewed daily and overall financials to ensure profitability.
Managing Partner
Panera Bread
Smyrna, Tennessee
05.2016 - 03.2020
Managed daily operations including staff management and client relations.
Led daily operations team, ensuring seamless service delivery and high client satisfaction.
Managed recruitment, training, and performance evaluations to build a skilled and effective team.
Fostered positive team dynamics through regular communication and feedback.
Collaborated with management to refine operational processes, enhancing overall efficiency.
Managing Partner
Chili's Restaurant
Smyrna, Tennessee
11.2007 - 05.2018
Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
Developed program to promote internal managers, fostering cohesive leadership structure.
Championed customer service excellence by implementing initiatives that enhanced client satisfaction and retention.
Conducted performance evaluations, offering feedback and guiding career advancement opportunities.
Education
High School Diploma -
Hixson High School
Chattanooga, TN
05-1989
Skills
Financial planning
Supply chain logistics
Food safety
Sanitation management
Operational efficiency
Performance evaluation
Forecasting
Staff management
Change management
Decision making
Customer satisfaction
Problem solving
Effective communication
Conflict resolution
Certification
Serv-Safe Certified
Maintence Classes and mechanical training on several equipment manufactures