Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emanuel Cordova

Yonkers,NY

Summary

Proven track record in enhancing customer satisfaction and safety at SeaWorld, adept in equipment operation and emergency procedures. Skilled in fostering team collaboration and reducing safety incidents, demonstrating a keen ability to improve operational efficiency and service quality. Balances strong customer service focus with rigorous safety monitoring, achieving significant performance improvements.

Overview

5
5
years of professional experience

Work History

Ride Operator

SeaWorld
07.2024 - 09.2024
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.

Driver Manager

Turo
10.2023 - 06.2024
  • Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
  • Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.

Assistant Manager

Mister Car Wash
02.2020 - 03.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Lincoln High School
Yonkers, NY
09.2010 - 6 2014

Skills

  • Customer Service
  • Equipment Operation
  • Safety Monitoring
  • Emergency evacuation procedures

Languages

Spanish
Native or Bilingual

Timeline

Ride Operator

SeaWorld
07.2024 - 09.2024

Driver Manager

Turo
10.2023 - 06.2024

Assistant Manager

Mister Car Wash
02.2020 - 03.2023

Lincoln High School
09.2010 - 6 2014

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Emanuel Cordova