Emanuel Cruz
MESA,AZ
Summary
Dynamic Lead Technician at E2 Optics with expertise in project management and team collaboration. Proven track record in optimizing workflows and enhancing customer satisfaction. Skilled in cable installation and safety compliance, I excel in fostering relationships and mentoring staff to achieve operational excellence. Committed to delivering high-quality results on time.
Overview
2
2
years of professional experience
Work History
Lead Technician
E2 Optics
Phoenix, Arizona
05.2025 - Current
- Coordinated team workflows to ensure efficient project completion.
- Trained technicians on equipment handling and safety protocols.
- Managed inventory of tools and materials for operational efficiency.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Followed safety practices to safeguard against injury and damage to property.
- Managed multiple projects simultaneously while meeting deadlines.
- Fostered relationships with internal and external customers.
- Managed quality control and maintained high level of customer satisfaction.
- Analyzed customer requirements to determine appropriate solutions.
- Coordinated with vendors to ensure timely delivery of products or services.
- Installed new components or replaced defective parts to restore functionality.
Communication Technician
Kearney/BIR
Tempe, AZ
01.2024 - 06.2025
- Collaborated with other technicians in the resolution of problems.
- Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
- Measured, cut, spliced and installed cables.
- Performed maintenance on existing communications infrastructure.
- Climbed ladders and scaffolds to install, maintain, or inspect equipment.
- Briefed customers on equipment, usage, and product specification.
- Tested voice and data lines for proper functioning.
- Monitored system performance and made adjustments to optimize operations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Mentored newly hired crew members to prepare each for job roles.
- Trained staff on usage of communication tools and systems.
- Managed multiple employees in various job tasks throughout phases of project completion.
- Organized daily tasks for staff members, ensuring all tasks were completed in a timely manner.
- Operated equipment and machinery according to safety guidelines.
- Experience in developing Mors, IDFs.
- Filling Callans, GB200s.
- OSP, tunnels, manholes.
- Rack and Stack
Education
High School Diploma -
Westwood
Mesa, AZ02-2015
Skills
- Cable installation
- Fiber installation
- Building out IDFs
- Filling Callans
- Installing Hoes
- System maintenance
- Technical drawing interpretation
- Equipment troubleshooting
- Project management
- Customer service
- Team collaboration
- Employee training
- Time management
- Safety compliance
- Critical thinking
- Equipment Setup
- Effective communication
- Self motivation
- Team building
- Teamwork and collaboration
- Reliability
- Quantity verification
- Financial reporting
- Invoice processing
- Relationship building
- Sales reporting
- Financial record keeping
- Billing and invoicing
- Quality control
- Equipment installation
- Inventory management
- Customer relationship management
- Problem solving
- Adaptability in change
- Communication skills
- Verbal and written communication
- Job site cleanup
Languages
- English, Professional
- Spanish, Limited
Timeline
Lead Technician
E2 Optics
05.2025 - Current
Communication Technician
Kearney/BIR
01.2024 - 06.2025
High School Diploma -
Westwood