Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Todd Mayo

Detroit,MI

Summary

Dynamic Lead Technician with extensive experience at I.C.E Contractors, excelling in CCTV and alarm system upgrades. Proven ability in fiber optic, Cat cabling and blueprint interpretation, coupled with exceptional customer service skills. Recognized for effectively managing projects and enhancing system performance while ensuring compliance with safety protocols.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Technician

I.C.E Contractors
, United States
09.2023 - 03.2025
  • Upgrading, troubleshooting, and maintenance of various CCTV and alarm systems.
  • Pulling, identifying, and terminating various cables, including but not limited to coaxial, Cat 5, Cat 6, and fiber optic cable.
  • Work independently without direct supervision, and be able to effectively communicate with management regarding the progress of projects and service tickets.
  • Safely use various types of manlifts and hand/power tools, as well as being able to work from ladders, scaffolds, or at heights above 25 feet.
  • Excellent communication skills, both verbal and written, as well as being attentive to detail.
  • Professional appearance and professional conduct.
  • Responsible for service within a specified area or region based on location, along with travel over longer distances as work warrants.
  • Install and service Bosch Praesensa, Verint, Bosch Fire Alarm, and Burglar Alarm Systems.

Data Center Technician

IES Communications
Dallas, TX
06.2022 - 09.2023
  • Directly support and complete all scheduled data center MACs (Moves, Adds, Changes).
  • Hardware installation for MACs, including device labeling, power connectivity, and network cable connectivity.
  • Complete hardware support work orders involving hardware and cabling MACs, certification, troubleshooting, and break-fix.
  • Asset management, auditing, and daily work log/ticket tracking.
  • Provide smart-hands assistance as required for multiple customers at various sites within specified SLA response times (on-call duties may apply).
  • Maintain a safe and secure operating environment within the data center, and report any violations to your immediate supervisor.
  • Detailed and thorough documentation, and record keeping.
  • Maintain site security protocols, badging requirements, and data protection procedures.
  • Basic copper termination skills.
  • Install a work area outlet for the floor, modular furniture, and wall (terminate CAT 3 and CAT 5 jacks). Mount face plates and surface-mount boxes correctly. Adhere to IES COMMERCIAL labeling standards.
  • Build closets (mount and install backboards, cross connects, racks, patch panels, fiber optic, and hardware). Install grounding for racks, equipment, and cable as required. Complete all IDC connections (e.g., terminate 110/66 blocks and patch panels).
  • Perform testing: continuity test for horizontal and riser cable; use a volt-ohmmeter; troubleshoot opens, crosses, shorts, and transpose pairs on horizontal and riser cable; use a tone set.
  • Install LC, SC, ST, FC, FDDI, SMA, and MPO/MTP connectors for both multi-mode and single-mode fiber.
  • Terminate simplex and duplex jumper cord.
  • Terminate and breakout outside plant (loose tube) fiber (e.g.) Corning/Commscope)
  • Terminate and breakout outside plant (loose tube) fiber (e.g.) 3DNX)

Security System Integration Technician

Siemens Industry
Plymouth, MI
04.2021 - 06.2022
  • Install, terminate, and work with access control, CCTV, programming, and alarm systems.
  • Responsible for servicing, troubleshooting, and repairing I.P. Networked camera systems, access control, computer server systems, video management software systems, intrusion alarm systems, etc.
  • Install, maintain, or repair security systems, alarm devices, and related equipment, following blueprints of electrical layouts and building plans.
  • Follow blueprints of electrical layouts and building plans; feed cables through access holes, plenum spaces, and walls to reach outlets and hardware, position and terminate cables, wires, and strapping.
  • Inspect installation sites, and study work orders, building plans, and installation manuals to determine that materials requirements and installation procedures have been met.
  • Mount and fasten control panels, door and window contacts, sensors, and video cameras, and attach low-voltage wiring to connect components.
  • Test and repair circuits and sensors, following wiring and system specifications.
  • Understand and execute basic software programming, and make adjustments to correct system deficiencies.
  • Test backup batteries, keypad programming, sirens, and all security features to ensure proper functioning, and to diagnose malfunctions.
  • Identifies, troubleshoots, and resolves hardware, software, and basic network-related problems encountered by end users of the network.
  • Understands IPv4 and how to assign a computer an IP address.
  • Able to be productive and work effectively under pressure to meet deadlines.
  • Demonstrates a high level of customer service.
  • Genetec is certified. OSHA 10 Certified, Lift Certified, experience with Bosch BVMS and C-Cure 9000.

Managing Lead Technician

Network Technical Services Inc
Livonia, MI
08.2017 - 03.2021
  • Install and service AV, wireless, and intrusion systems.
  • Upgrading, troubleshooting, and maintenance of various CCTV and alarm systems.
  • Pulling, identifying, and terminating various cables, including but not limited to coaxial, Cat 5, and Cat 6 cable.
  • Work independently without direct supervision, and be able to effectively communicate to management regarding the progress of service tickets.
  • Demonstrated ability to safely use various types of manlifts and hand/power tools, as well as being able to work from ladders, scaffolds, or at heights above 25 feet.
  • Install, terminate, and test wires and cables (i.e., copper) to ensure system performance.
  • Provide testing, analysis, and repair of video, voice, and data systems (i.e., electronic devices such as gateways, routers, hubs, NIC cards, telephone switches, etc.).
  • Meet all installation and service deadlines.
  • Full compliance with company and customer safety protocols.
  • Troubleshoot, repair, adjust, program, and service electrical equipment, WAP.
  • Maintain a solid line of communication with customers on the progress of jobs, and any issues that may arise.
  • Read and interpret blueprints.
  • Train employees on how to properly install various systems and cable pathways.
  • Receipt keeping of gas and other miscellaneous purchases made with the company card.
  • Ordering truck stock for commonly used items.
  • Run, install, and fuse fiber optic cable with minimum dB loss.

Education

Information Technology -

DeVry University
06.2025

GED -

Washtenaw College
Ann Arbor, MI
07-2012

Skills

  • Supervising
  • Forklift operator
  • Customer service
  • Microsoft Office Suite
  • tcp/ip
  • VLANs
  • Routers and switches
  • VPN
  • Fiber optic cabling
  • Cable pulling
  • Cat 3, 5, 5e, 6, 6A wiring
  • Blueprint interpretation
  • Cable installation
  • OSI
  • Wireless integration
  • Exacq Vision
  • Bosh BVMS
  • Genetec
  • C-Cure 9000

Certification

  • OSHA 10
  • Lift Certification
  • Genetec
  • Bosch Praesensa
  • Verint
  • 25 IT Security CEU Certifications

Projects

Managing Lead – Atlas Tube - WAP/Camera/Fiber upgrade, Plymouth, MI, 2019/2020, 5 Managing Lead – Atlas Tube - WAP/Camera/Fiber upgrade, 122nd Street, Chicago, IL, 2019/2020, 5 Lead Technician – Kroger Fulfillment Center – Fiber/Cat6/Speaker upgrade, Romulus, MI, 2021, 3 Managing Lead – Atlas Tube - WAP/Camera/Fiber upgrade, 13535 Torrence Ave, Chicago, IL, 2020/2021, 7 Managing Lead - Walmart Super Centers - CCTV, CX, Fire Alarm, United States, MI, 3, Typically, 12-16 week duration.

Timeline

Lead Technician

I.C.E Contractors
09.2023 - 03.2025

Data Center Technician

IES Communications
06.2022 - 09.2023

Security System Integration Technician

Siemens Industry
04.2021 - 06.2022

Managing Lead Technician

Network Technical Services Inc
08.2017 - 03.2021

Information Technology -

DeVry University

GED -

Washtenaw College

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Todd Mayo