Emanuel Dera
Prescott Valley,AZ
Summary
- Maintained a safe and secure environment, preventing theft, prohibited items, and security breaches, contributing to zero major incidents during tenure
- Provided exceptional customer service, resolving inquiries and concerns efficiently, resulting in consistently positive feedback from patrons, students, and passengers
- Assisted and supported individuals with special needs or personalized guidance, improving engagement and learning outcomes
- Responded promptly to emergencies, minimizing risk and ensuring safety of staff, customers, and students
- Operated security, screening, or monitoring equipment with accuracy, ensuring compliance with all policies and procedures
- Collaborated effectively with teams, management, and law enforcement to address complex security or safety situations
- Implemented process improvements that enhanced operational efficiency, reduced losses, or streamlined workflows
- Recognized with multiple awards for excellence in customer service, safety, professionalism, and performance
- Trained and mentored new staff, improving team readiness and adherence to safety or operational protocols
- Documented incidents and maintained accurate records, contributing to regulatory compliance and organizational accountability
Overview
12
12
years of professional experience
Work History
Transportation Security Officer
DHS-TSA
05.2019 - Current
- Provided professional and respectful customer service while upholding federal aviation security regulations.
- Executed screening of passenger baggage and cargo utilizing x-ray, AIT, ETD walk-through metal detectors, and hand-held wands.
- Executed verification of passenger identification and boarding passes at TDC checkpoints to uphold security standards.
- Optimized passenger flow management through high-volume security checkpoints in fast-paced environments.
- Outlined and communicated screening procedures, policies, and next steps to passengers, ensuring clarity and efficiency.
- Executed secondary and high-risk screenings, including pat-downs and bag searches, to ensure safety protocols were upheld.
- Monitored passenger behavior and environmental factors to detect potential security threats.
- Facilitated effective communication with team members and supervisors through radio systems to ensure seamless operations.
- Exhibited composure, focus, and professionalism in high-pressure situations and customer interactions.
Security Officer
Yavapai Gaming Agency
03.2020 - 08.2024
- Delivered professional and courteous assistance to guests, ensuring a welcoming atmosphere.
- Oversaw surveillance systems and conducted patrols of casino floor entrances and parking areas.
- Implemented casino policies and regulated access to restricted areas with professionalism and discretion.
- Guided guests in navigating the facility and addressing inquiries regarding lost items.
- Supervised order maintenance during peak traffic periods and resolved guest concerns or disturbances.
- Monitored and documented suspicious activities related to theft, fraud, and rule violations.
- Managed responses to routine and emergency situations, ensuring effective coordination with law enforcement.
- Supervised employee movements and facilitated fund transfers across casino gaming areas.
- Compiled comprehensive incident reports and ensured accuracy of shift logs.
Loss Prevention Officer
Nordstrom
12.2017 - 05.2019
- Ensured safety and comfort within shopping environment for customers and employees.
- Delivered exceptional customer service while actively monitoring for theft and suspicious activity.
- Monitored sales floor and surveillance systems to prevent theft and maintain safety standards.
- Conducted discreet investigations into incidents, collaborating with management and law enforcement as necessary.
- Addressed safety concerns and emergencies with a calm and composed demeanor.
- Facilitated inventory control measures to enhance merchandise protection and minimize shrinkage.
- Compiled and verified incident reports and documentation, ensuring adherence to company policies.
Special Education Paraprofessional
ASCEND
11.2016 - 12.2017
- Delivered compassionate, individualized support to students with special needs to facilitate lesson access and achievement of IEP goals.
- Fostered positive behavior and emotional well-being through encouragement, guidance, and behavior support strategies.
- Oversaw student supervision during classroom activities, transitions, and field trips to ensure safety and promote confidence.
- Facilitated communication and social skills development through assistive technology and peer interaction support.
- Facilitated collaboration among teachers, parents, and staff to monitor student progress and foster an inclusive learning environment.
- Facilitated assessments, organized classroom environments, and streamlined daily routines to enhance student academic and social success.
Front Desk Agent
Fitness For 10
04.2014 - 11.2016
- Provided exceptional support to members and guests, fostering a welcoming and positive environment.
- Assisted members with check-ins and guest pass requests. Supported management of membership accounts through renewals and updates. Addressed member inquiries effectively.
- Facilitated class registrations, personal training sessions, and facility access for members.
- Assisted customers with payment inquiries and billing issues. Promoted gym services, classes, and retail products to increase member engagement.
- Oversaw front desk operations, ensuring organization and a welcoming environment.
Education
High School Diploma -
Bradshaw Mountain
Prescott Valley, AZ05.2015
Skills
Provide professional, courteous customer service while ensuring safety and security
Observe, assess, and respond to safety or security concerns with discretion and attention to detail
Operate specialized equipment and tools to monitor or support operations (eg, scanners, cameras, assistive tech)
Handle emergencies, incidents, and high-pressure situations calmly and efficiently
Maintain accurate documentation, reports, and records for compliance or operational purposes
Collaborate effectively with team members, management, and external authorities
Support individuals’ needs, including instruction, guidance, or personalized assistance
Enforce rules, policies, and procedures while maintaining professionalism and respect
Manage multiple tasks in fast-paced environments with strong time management
Promote a positive, welcoming environment for customers, guests, or students
Timeline
Security Officer
Yavapai Gaming Agency
03.2020 - 08.2024
Transportation Security Officer
DHS-TSA
05.2019 - Current
Loss Prevention Officer
Nordstrom
12.2017 - 05.2019
Special Education Paraprofessional
ASCEND
11.2016 - 12.2017
Front Desk Agent
Fitness For 10
04.2014 - 11.2016
High School Diploma -
Bradshaw Mountain