Emanuel Ford
St. Louis,MO
Summary
Proven leader and efficient Delivery Specialist with a track record of enhancing customer satisfaction and optimizing delivery processes at Frito Lay's Distribution Center. Demonstrates exceptional organizational skills and customer rapport, ensuring timely and accurate deliveries. Achieved significant improvements in delivery efficiency and vehicle maintenance, showcasing a blend of hard and soft skills vital for operational excellence. Seasoned Delivery Specialist with safe driving record and positive attitude. Dedicated to safety and efficiency with more than [10+] years in sectors. Over 10+ years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude. Responsible [Job Title] brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle.
Overview
22
22
years of professional experience
Work History
Delivery Specialist
Frito Lay's Distribution Center
02.2023 - Current
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
- Coordinated consistent on-time deliveries of damage-free goods.
- Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
- Reduced vehicle downtime with regular maintenance checks, ensuring optimal functionality and reducing repair costs.
- Documented all delivery transactions accurately, contributing to efficient inventory management practices.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.
- Assisted in training new hires for successful integration into the team while sharing best practices on safe driving techniques and effective route planning strategies.
- Assessed vehicle for damage after each shift and kept it properly cleaned and maintained.
Delivery Driver
United Fruit And Produce
03.2017 - 02.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Supervisor of Operations
Bass Const. Co.
06.2002 - 01.2017
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
Education
High School Diploma -
Riverview Gardens Sr. High School
St Louis, MO06.1991
Skills
- Strong organizational skills
- Self-motivation and discipline
- Professionalism and Punctuality
- Patience and Tolerance
- City and non-city driving
- Vehicle maintenance knowledge
- Delivery schedules
- Safety protocols and procedures
- Load securing proficiency
- Documentation accuracy
- Basic Math Competence
- Critical thinking aptitude
- GPS navigation mastery
- Customer rapport
- Delivery Scheduling
Timeline
Delivery Specialist
Frito Lay's Distribution Center
02.2023 - Current
Delivery Driver
United Fruit And Produce
03.2017 - 02.2023
Supervisor of Operations
Bass Const. Co.
06.2002 - 01.2017
High School Diploma -
Riverview Gardens Sr. High School
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