Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Websites
Certification
Timeline
Generic

EMANUEL GALAVIZ

Bethlehem,GA

Summary

Dynamic professional with extensive experience at Yancey Bros Co., excelling in customer relationship management and data analysis. Proven track record in enhancing operational efficiency and fostering client loyalty through proactive problem-solving and attention to detail. Bilingual and adaptable, committed to delivering exceptional service, and providing tailored solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

PSSR ASSOCIATE

Yancey Bros Co.
Dacula, GA
04.2025 - Current
  • Analyzed equipment performance data to identify trends, enabling proactive maintenance and minimizing unexpected downtime.
  • Maintained positive customer interactions by addressing client concerns promptly and effectively.
  • Managed leads and quotes through CRM system to streamline sales processes.
  • Coordinated with shop and field service departments to efficiently schedule repairs.
  • Provided parts and service solutions for customers owning equipment.
  • Oversaw territory of 150+ Hispanic/Latino customers, ensuring comprehensive service delivery.

RENTAL COORDINATOR

Yancey Bros Co.
Bogart, GA
06.2023 - 04.2025
  • Streamlined rental equipment coordination process, managed customer accounts, and optimized scheduling to enhance operational efficiency.
  • Maintained precise inventory records and tracked equipment availability.
  • Coordinated with sales and maintenance teams to provide seamless rental solutions and resolve customer requirements.
  • Built strong client relationships through responsive communication and proactive problem-solving in equipment rental logistics.

RENTAL TECHNICIAN

Yancey Bros Co.
Dacula, GA
05.2021 - 06.2023
  • Maintained and serviced rental equipment fleet, performed preventive maintenance checks, and diagnosed mechanical issues to ensure optimal performance.
  • Streamlined equipment turnaround process, reducing downtime and enhancing customer satisfaction through efficient maintenance scheduling.
  • Documented equipment conditions, repair histories, and maintenance schedules while implementing systematic tracking procedures.

RETAIL PARTS PROFESSIONAL

Advance Auto Parts
Monroe, GA
09.2020 - 09.2021
  • Assisted customers in ordering parts, providing excellent customer service, driving new and returning business.
  • Conducted inventory assessments to optimize stock levels, leading to reduced excess inventory and improved turnover rates.
  • Trained new team members on product knowledge and customer service techniques, fostering a supportive learning environment and boosting team performance.
  • Maintained accurate sales records and processed transactions efficiently, ensuring financial integrity while meeting daily sales targets.

PARTS SALES MANAGER

AutoZone
Flowery Branch, GA
10.2017 - 06.2020
  • Enhanced customer service protocols while maintaining high team satisfaction rates.
  • Maintained quality control standards, and performed weekly cycle counts for inventory accuracy.
  • Trained staff in sales techniques and customer service best practices, fostering team growth.

Education

HIGH SCHOOL DIPLOMA -

Apalachee High School
Winder, GA
05.2017

Skills

  • Customer Relationship Management
  • Quality Assurance
  • Inventory Control
  • Bilingual
  • Quote Preparation
  • Data analysis
  • Problem solving
  • Attention to detail
  • Client engagement
  • MS office
  • Product knowledge
  • Computer skills
  • Adaptability and flexibility

Hobbies and Interests

I spend my free time hiking, working on my cars, or watching soccer. I look forward to occasionally watching Atlanta United play at Mercedes Benz when the season starts.

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Certification

  • Aerial/Forklift Training
  • Basic Engine Performance Training
  • Tech 101 Training
  • Basic Electrical Training

Timeline

PSSR ASSOCIATE

Yancey Bros Co.
04.2025 - Current

RENTAL COORDINATOR

Yancey Bros Co.
06.2023 - 04.2025

RENTAL TECHNICIAN

Yancey Bros Co.
05.2021 - 06.2023

RETAIL PARTS PROFESSIONAL

Advance Auto Parts
09.2020 - 09.2021

PARTS SALES MANAGER

AutoZone
10.2017 - 06.2020

HIGH SCHOOL DIPLOMA -

Apalachee High School

Similar Profiles

CREATE PROFILE