Emanuel Huerta-Serna
Newhall,CA
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Friendly Help Desk Technician with 2 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IHSS Care Provider
IHSS Public Authority
02.2017 - Current
- Promoted mental wellness by engaging clients in meaningful conversations and recreational activities suited to their interests.
- Ensured safe and comfortable environment by maintaining a clean and organized living space.
- Coordinated with other IHSS providers as needed to ensure seamless care transitions between shifts or providers.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Advocated for the rights of clients within the healthcare system, ensuring access to necessary resources and services.
City Letter Carrier
USPS
01.2017 - 11.2019
- Learned various forms of mail delivery
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Distributed mail on foot to residences and businesses, delivering to approximately hundreds of customers per shift.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Enhanced operational efficiency by sorting and organizing mail for delivery in a timely manner.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Direct Support Professional
Etta Israel
01.2011 - 03.2017
- Responsible for safety hygiene, and work related assistance
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Managed a behavioral change in a client that displayed aggressive behaviors, non verbal
- Worked with cerebral palsy patients that had needed assistance in bathroom mechanics
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Provided compassionate and patient-focused care to cultivate well-being.
Case Manager
Life Skills
01.2014 - 01.2016
- Management experience
- Worked with adults with developmental disabilities
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Conducted community workshops to promote different programs and educate public on available services.
- Evaluated treatment plans against individual goals and healthcare standards.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Partnered with local organizations to expand access to social and community services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Community Trainer
Tierra Del Sol
01.2008 - 01.2010
- Assist clients with D.D find and complete work task in the community
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Developed job-specific competencies and performance standards.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
Education
Masters in Public Administration -
California State University, at Northridge
Northridge, CaliforniaBachelor of Science - Cloud Computing
Western Governors University
Salt Lake City, UT05.2024
B.A in Anthropology -
California State University, at Northridge
Northridge, California01.2009
Skills
- Excellent communication Skills (written and Verbal)
- Detail Oriented
- Safety conscious
- Able to troubleshoot
- Client Relations
- Resource Provisioning
- Problem-solving abilities
- Incident Management
- Multi-Cloud Strategy
- Virtualization Technologies
- Technical Analysis
- Systems Analysis
Certification
- Comptia A+
- Security +
- Network +
- AWS Foundation
- Azure AZ-900
- Comptia Cloud
- Comptia Project +
Timeline
IHSS Care Provider
IHSS Public Authority
02.2017 - Current
City Letter Carrier
USPS
01.2017 - 11.2019
Case Manager
Life Skills
01.2014 - 01.2016
Direct Support Professional
Etta Israel
01.2011 - 03.2017
Community Trainer
Tierra Del Sol
01.2008 - 01.2010
Masters in Public Administration -
California State University, at Northridge
Bachelor of Science - Cloud Computing
Western Governors University
B.A in Anthropology -
California State University, at Northridge
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