Emanuel Jordan
Warner Robins ,GA
Summary
Proven Field Service Technician with a robust background at JetPay, where I leveraged problem-solving and customer service skills to enhance equipment uptime and client satisfaction. Excelled in troubleshooting, repairs, and preventive maintenance, significantly improving operational efficiency. My positive attitude and dedication to safety were pivotal in fostering strong customer relationships and achieving a high level of service excellence. Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Service Technician
JetPay
Macon, GA
10.2019 - 08.2024
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Kept detailed records of field measurements and data.
- Utilized safety practices with no complaints or accidents.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Ensured optimal performance of critical systems through routine inspections, adjustments, and repairs as needed.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $Amount.
- Operated hand tools and power equipment according to company safety procedures.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Worked with diverse types of weather and ground conditions.
- Followed safety procedures to avoid injuries in field.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Developed and implemented customized service plans to meet customer needs.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Plumbing Assistant
Pro Tech
Byron, GA
10.2017 - 10.2019
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Increased efficiency in plumbing repairs by maintaining a clean and organized workspace, resulting in reduced downtime for clients.
- Supported lead plumber in managing project budgets by tracking expenses and suggesting cost-effective solutions when necessary.
- Contributed to company reputation by providing exceptional customer service while addressing client concerns or questions about completed work or ongoing projects.
- Supported lead plumber with diagnosing and solving complex issues, contributing to increased customer satisfaction.
- Measured and cut pipes according to project specifications under supervision of journeyman plumber.
- Increased overall productivity by efficiently managing time spent on tasks while minimizing delays caused by unforeseen obstacles during installations or repairs.
- Carried materials and tools from truck to properly set up job site.
- Collaborated with team members to complete large-scale projects within tight deadlines, streamlining workflow for optimal results.
- Assisted in the installation of plumbing systems by following blueprints and adhering to local codes, ensuring timely project completion.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Measured, cut and assembled new pipe and placed assembled pipe in hangers or other supports.
- Installed valves, hangers, supports, and flanges inside piping systems.
Education
Computer Information System - Associates Degree
Ashworth College
Norcross, GA05.2021
High School Diploma -
North Side High School
Warner Robins, GA05.2017
Skills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Customer Service
- DD214 navy military
Certification
- CompTIA A+ Certification – Computing Technology Industry Association.
Timeline
Field Service Technician
JetPay
10.2019 - 08.2024
Plumbing Assistant
Pro Tech
10.2017 - 10.2019
Computer Information System - Associates Degree
Ashworth College
High School Diploma -
North Side High School