Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinical Case Manager
Pomegranate Health Systems
03.2012 - 08.2018
Improved patient outcomes by developing and implementing comprehensive case management plans.
Enhanced care coordination for patients with complex medical needs through effective communication and collaboration with multidisciplinary teams.
Reduced hospital readmission rates by conducting thorough patient assessments and providing appropriate resources and support for post-discharge care.
Increased patient satisfaction by establishing strong rapport, actively listening to concerns, and addressing issues in a timely manner.
Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
Education
Associate of Science - Theology
Valor Christian College
Columbus, OH
06.1993
Skills
Recruiting and Interviewing
Patient Assessments
Self-Care and Resilience
Problem Solving
Ethical Decision-Making
Patient Advocacy
Adaptability and Flexibility
Active Listening
Trauma-Informed Care
Outcome Evaluation
Crisis Intervention
Discharge Planning
Suicide Risk Assessment
Behavioral Health Interventions
Public Speaking and Presentation
Psychosocial Rehabilitation
Conflict Resolution
Group Therapy
Effective Communication
Professional Boundaries
Critical Thinking
Community Outreach
Clinical Documentation
Cultural Competency
Client Engagement
Care Coordination
Teamwork and Cooperation
Interpersonal Skills
Multidisciplinary Collaboration
Mental Health Counseling
Case Management
Certification
Children's Hospital; Trauma informed care
Children's Hospital; Cultural Diversity in care.
Timeline
Clinical Case Manager
Pomegranate Health Systems
03.2012 - 08.2018
Associate of Science - Theology
Valor Christian College
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