Compassionate behavioral health professional with experience in case management, therapy, and crisis intervention. Skilled in biopsychosocial assessment, individualized care planning, and evidence-based treatment. Focused on improving access, stability, and recovery for diverse client populations.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Clinical Case Manager
Encompass Health Rehabilitation Hospital
Huntsville, AL
11.2022 - Current
Assessed patient needs and updated care plans to align services with recovery goals and functional status.
Coordinated discharge planning with interdisciplinary teams to support safe, timely transitions to next level of care.
Collaborated with physicians, therapists, and nursing staff to resolve barriers affecting care progression.
Documented case management interventions in electronic records to maintain accurate, compliant patient records.
Reduced hospital readmission rates by conducting thorough patient assessments and providing appropriate resources and support for post-discharge care.
Participated in psychiatric consultation, supervision, program meetings and in-service training.
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Served as a trusted advocate for vulnerable populations including elderly individuals or those living with chronic conditions, striving to ensure their healthcare needs were met effectively and compassionately.
Provided crisis intervention and risk assessments.
Participated as a member of multi-disciplinary team providing on-going case management services to adults with severe and persistent mental illnesses.
Provided crisis intervention services as needed, responding quickly and appropriately to urgent situations in order to protect patient safety and well-being.
Assisted with outreach and engagement services to engage clients and maintain working relationships.
Maintained up-to-date knowledge of relevant policies, procedures, regulations, guidelines related to clinical case management practice, ensuring compliance across all professional activities.
Complied with applicable program research and evaluation procedures.
Utilized evidence-based practices to inform decision-making processes and optimize case management outcomes for diverse patient populations.
Developed and implemented comprehensive case management plans to address client needs and goals.
Monitored clients' progress and tracked client services to provide crisis intervention.
Facilitated individual and group sessions to promote positive behavior change for clients.
Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
Completed psychosocial evaluations and needs assessments.
Telehealth Mental Health Therapist
Takoma Therapy, LLC
Takoma Park, MD
10.2025 - 08.2026
Delivered evidence-based individual therapy using CBT, DBT, and trauma-informed interventions.
Monitored client symptoms and adjusted interventions to support measurable therapeutic progress.
Conducted biopsychosocial assessments to guide individualized treatment planning and care coordination.
Collaborated with psychiatrists, primary care providers, and families to coordinate integrated care.
Documented progress notes, treatment updates, and clinical records with accuracy and compliance.
Supported crisis intervention and safety planning for clients experiencing acute mental health concerns.
Evaluated treatment effectiveness regularly, adjusting intervention strategies based on client feedback and clinical judgment as required.
Facilitated family therapy sessions to support communication, boundary setting, and healthy relationships among family members affected by mental health issues.
Led psychoeducational groups covering topics such as emotion regulation, communication skills development, and relapse prevention strategies among others related to mental health improvement outcomes.
Tailored therapeutic approaches to meet the unique needs of diverse client populations, including individuals with substance use disorders and trauma histories.
Implemented behavioral modification techniques for clients struggling with unhealthy patterns of behavior or thought processes contributing to their mental health challenges.
Reduced client symptoms of anxiety and depression with cognitive behavioral therapy techniques, mindfulness exercises, and psychodynamic approaches.
Utilized meditation and visualization to support clients in meeting therapeutic goals.
Established strong rapport with clients by demonstrating empathy, active listening skills, and cultural sensitivity.
Provided clients with recommendations to community resources.
Created a safe environment that fostered open communication, trust building and vulnerability among clients.
Improved client mental health by utilizing evidence-based therapeutic techniques and interventions.
Documented client progress in confidential files.
Advanced clinical practice through participation in multidisciplinary case reviews, integrating diverse perspectives for holistic treatment.
Increased patient access to mental health services by implementing a teletherapy program tailored to remote populations.
Enhanced team efficiency, streamlining case management processes to ensure timely follow-up and patient support.
Fostered culture of continuous professional development, leading workshops on emerging therapy methods for staff.
Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
Provided referrals to connect clients with other community resources to support mental health and well-being.
Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
Foster Care Social Worker
Alabama MENTOR
Birmingham, AL
06.2025 - 09.2025
Conducted home studies and ongoing safety assessments for foster placements.
Coordinated service plans with caregivers, case managers, and community providers.
Supported placement stability through crisis intervention and timely family communication.
Collaborated with courts, schools, and agencies to resolve case barriers.
Documented case notes, incident reports, and compliance records accurately.
Monitored treatment plans, referrals, and progress toward child welfare objectives.
Reviewed foster home licensing requirements and maintained regulatory documentation.
Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of the child.
Assisted families in developing problem-solving and coping skills by providing counseling and referring to appropriate community agencies.
Collaborated with case managers and community partners to deliver effective treatment and case management.
Implemented motivational interviewing skills to assess risk factors for child abuse and neglect, substance use, and intimate partner violence.
Advocated for the best interests of children during court hearings, contributing to favorable outcomes in custody disputes.
Conducted mandatory job training and life skills classes to assist clients receiving specific benefits.
Implemented evidence-based interventions focused on strengthening attachment bonds between foster youth and caregivers.
Evaluated program effectiveness through regular review and analysis, implementing improvements as needed to ensure continued success in meeting the needs of foster youth and their families.
Provided crisis intervention services to address immediate safety concerns and prevent further escalation of issues within the family unit.
Behavioral Health Clinician
Crossbridge Behavioral Hospital
Montgomery, AL
01.2023 - 06.2024
Delivered individual, group, and family therapy using evidence-based clinical interventions
Conducted biopsychosocial assessments to guide individualized behavioral health treatment planning
Coordinated multidisciplinary team care with psychiatrists, nurses, and social workers to enhance comprehensive treatment
Developed individualized treatment plans for diverse populations, including children, adolescents, adults, and geriatric clients.
Improved patient outcomes by implementing evidence-based treatment plans and collaborating with a multidisciplinary team.
Mentored peer clinicians on assessment standards and treatment planning, improving therapeutic documentation practices
Mentored peer clinicians on assessment standards, treatment planning, and therapeutic documentation
Completed timely clinical documentation in electronic health record systems
Applied trauma-informed care principles to support clients with diverse trauma histories, fostering healing and resilience.
Supervised interns or junior clinicians by providing guidance in assessment techniques, clinical interventions, documentation standards, and ethical considerations related to their work.
Provided crisis intervention services, effectively de-escalating situations and connecting individuals with appropriate resources.
Observed and monitored client behavior and responses to treatment.
Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
Prepared reports to summarize clients' mental health status and treatment progress.
Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
Administrator in Training
Hillview Terrace Rehab & Select
Montgomery, AL
07.2020 - 11.2021
Managed admissions workflows, ensuring accurate resident records and smooth transition into care services.
Coordinated daily schedules for departments, supporting consistent staffing and operational coverage.
Monitored compliance requirements, maintaining documentation aligned with regulatory and facility standards.
Reviewed census activity and occupancy trends to support timely operational planning.
Trained incoming staff on facility procedures, recordkeeping expectations, and communication protocols.
Streamlined reporting processes, improving accuracy of routine administrative documentation.
Enhanced internal communication by creating a centralized information hub accessible to all staff members.
Negotiated contracts with suppliers that led to significant cost savings without compromising service quality.
Managed schedules, appointments, and travel arrangements for senior administrators, ensuring optimal use of their time.
Assisted in the development of new training programs for better staff performance and skill enhancement.
Spearheaded process improvements that increased overall team effectiveness through strategic planning sessions and follow-up action plans.
Collaborated with cross-functional teams to develop comprehensive reports for senior leadership review, aiding in informed decision-making processes.
Facilitated smooth transitions during organizational changes or employee turnover periods by providing thorough training materials for incoming staff members.
Supported Human Resources initiatives by assisting with recruitment efforts, onboarding new hires, and maintaining personnel files.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
Master of Science - Clinical Social Work
Walden University
Minneapolis, MN
08-2011
Bachelor of Science - Rehabilitation Services
Alabama State University
Montgomery, AL
01-2015
High School Diploma -
Greenville High School
Greenville
05-2009
Skills
Behavioral interventions
Mental health counseling
Individual therapy
Group therapy
Family therapy
Psychoeducation
Substance treatment
Crisis intervention
Risk assessment
Risk assessment
Discharge coordination
Care coordination
Client engagement
Crisis intervention
Clinical training
Clinical documentation
EMR / EHR
Utilization analysis
Resource management
Quality improvement
Supervision and training
Team collaboration
Teamwork and cooperation
Direct patient care
Confidentiality and privacy
Cultural competency
Public speaking
Clinical presentations
Recruiting and interviewing
Time management
Multitasking and organization
Problem-solving
Decision-making
Emotional awareness
Active listening
Verbal and written communication
Professional communication
Social work
Chronic care management
Team leadership
Staff management
Effective communication
EMR / EHR
Court mandated reporter
Social work
Case management
Behavioral health management
Accomplishments
Supervised team of 8 staff members.
Achieved positive home health referral tracking by introducing Ensocare for referral tasks.