Emanuel Martinez
Reseda,CA
Summary
At Osteria La Buca, as a Lead Busser, I excelled in a fast-paced environment, mastering both cleanliness and efficient table clearing. My training of new staff on safety and procedures improved team dynamics and customer satisfaction, showcasing my ability to lead under pressure and maintain high sanitation standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Busser
Osteria La Buca
California
12.2021 - Current
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
Cashier
Grill Market
California City, CA
07.2017 - 08.2019
Server
Italianis
Guatemala
03.2012 - 09.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Skills
- Fast-Paced Environment
- Cleanliness
- Sanitation Standards
- Efficient Table Clearing
Certification
Customer service-
Trainer-
Timeline
Lead Busser
Osteria La Buca
12.2021 - Current
Cashier
Grill Market
07.2017 - 08.2019
Server
Italianis
03.2012 - 09.2014
Customer service-
Trainer-