Emanuel Martinez Castro
Dallas
Summary
Dynamic Diesel Technician with proven success at TA Truck Service, enhancing shop productivity through effective preventive maintenance and exceptional customer service. Skilled in troubleshooting tractor/trailer and fostering a safe work environment. Recognized for identifying upsell opportunities, contributing to profitability while ensuring high customer satisfaction.
Overview
5
5
years of professional experience
Work History
Diesel Technician
TA Truck Service
05.2021 - Current
- Reduced vehicle downtime by implementing efficient preventive maintenance procedures for diesel engines.
- Assessed engines to inform preventive maintenance work.
- Provided exceptional customer service by addressing concerns promptly and offering clear explanations of required repairs or services.
- Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.
- Removed components and completed repairs or installed new replacements.
- Contributed to workshop profitability by identifying upsell opportunities for additional repairs or preventive maintenance services.
- Boosted shop productivity by maintaining a clean, organized work environment and properly utilizing equipment and tools.
- Elevated customer satisfaction, providing clear, concise explanations of complex repairs.
Education
Diesel And HVAC Technology
Lincoln College of Technology
Grand Prairie, TX10-2023
Skills
- Preventive Maintenance
- Shop safety procedures
- Air brake systems
- Troubleshooting and diagnosis
- Maintenance and repair
- Customer service
- Problem-solving
- Detail-orientated
- Time management
- Leadership skills
Accomplishments
United States Marine Corps Veteran with 5 years of service. Certificates in Diesel, Welding and HVAC Technology.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Diesel Technician
TA Truck Service
05.2021 - Current
Diesel And HVAC Technology
Lincoln College of Technology