Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emanuel Pascual Castro

Pembroke Pines,FL

Summary

I am a dedicated employee with proven track record in accomplishing all required tasks with excellence. Known for following the company's guidelines to ensure that the company's standards and expectations are met.

Overview

7
7
years of professional experience

Work History

Customer Service Lead

Philip Stein
02.2018 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Managed high call volumes while maintaining a professional demeanor.

Education

Associate of Arts -

Central Piedmont Community College
Charlotte, NC
06-2017

High School Diploma -

Cochrane Collegiate Academy
Charlotte, NC
06-2015

Skills

  • Email etiquette
  • Payment processing
  • Telephone etiquette
  • Call center experience
  • Quality assurance
  • Customer service excellence
  • Business writing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Lead

Philip Stein
02.2018 - Current

Associate of Arts -

Central Piedmont Community College

High School Diploma -

Cochrane Collegiate Academy

Similar Profiles

CREATE PROFILE
Emanuel Pascual Castro