Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emanuela J Joseph

Lawrenceville,GA

Summary

Dedicated and organized professional seeking a position where I can leverage my strong organizational skills, management experience and ability to work effectively with others to contribute to the success of the employer.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

2025
2025
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

CSR Agent/ Customer Service

Result CX
Alabama- Remote, AL
1 2020 - 11.2024
  • Established and operated a successful call center business, providing high-quality services to clients
  • Manage all aspects of customer operations
  • Maintained relationships with vendors and suppliers, negotiating contracts and managing product inventory
  • Oversaw financial aspects of the business, including budgeting, revenue tracking, and expense management
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.

Home Health Aid

North Georgia Rehab
Atlanta, GA
04.2017 - 12.2018
  • Proficient in providing basic patient care under the supervision of nursing staff
  • Strong communication and interpersonal skills for effective interaction with patients and healthcare team members
  • Skilled in assisting with activities of daily living, including bathing, dressing, and feeding
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.

Front /Front Desk Associate/Assistant Customer Service Manager

The Joint Chiropractic-Marietta
Marietta, GA
03.2014 - 03.2016
  • Provided administrative support such as filing, correspondence and errands
  • Handle confidential information with discretion and maintain confidentiality
  • Provided excellent customer service and informed patients about available wellness services
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.

Assistant Store Manager

Jimmy Johns Corp
Ft.Myers, Florida
10.2012 - 03.2014
  • Handle incoming calls, email and inquiries
  • Oversaw restaurant inventory, supplies and vendors relationships
  • Coordinated meeting, training and provided associate support running POS
  • Create schedules, managed payroll and oversaw daily operations
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Education

Some College (No Degree) -

Naples Nursing Academy
Naples, FL
01.2020 - 11.2024

Appliance Repair Tech -

SSG Academy
Lawrenceville, GA
05.2024 - 07.2024

Skills

Call center experience

Documentation

Follow-up skills

Complaint resolution

Sales expertise

Scheduling

Multi-line phone talent

Research

Call center procedures

Credit card payment processing

Certification

CPR AND First Aid Certification

Timeline

Appliance Repair Tech -

SSG Academy
05.2024 - 07.2024

Some College (No Degree) -

Naples Nursing Academy
01.2020 - 11.2024

Home Health Aid

North Georgia Rehab
04.2017 - 12.2018

Front /Front Desk Associate/Assistant Customer Service Manager

The Joint Chiropractic-Marietta
03.2014 - 03.2016

Assistant Store Manager

Jimmy Johns Corp
10.2012 - 03.2014

CSR Agent/ Customer Service

Result CX
1 2020 - 11.2024

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Emanuela J Joseph