Summary
Overview
Work History
Education
Skills
Timeline
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Emaria Merchant

Miami,FL

Summary

Dynamic customer experience professional with a proven track record at BrandsMart USA, excelling in complaint handling and client advocacy. Skilled in problem-solving and trend monitoring, I enhanced customer satisfaction by effectively resolving inquiries and fostering a positive service environment. Committed to delivering exceptional support and ensuring customer rights are upheld.

Overview

3
3
years of professional experience

Work History

Customer Experience Team Member

BrandsMart USA
05.2025 - 10.2025
  • Participated in regular team meetings, offering valuable insights from daily customer interactions that informed company strategy.
  • Offered comprehensive guidance on company policies and procedures, ensuring customers understood their rights as well as responsibilities.
  • Maintained detailed records of customer interactions, ensuring accurate documentation and followup.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and complaints.

Crew Member

McDonald's
01.2023 - 04.2024
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

No Degree - Criminal Justice

Florida International University
Miami, FL
05-2029

High School Diploma -

Miami Southridge Senior High
Miami, FL
05-2025

Skills

  • Complaint handling
  • Client advocacy
  • Trend monitoring
  • Problem-solving

Timeline

Customer Experience Team Member

BrandsMart USA
05.2025 - 10.2025

Crew Member

McDonald's
01.2023 - 04.2024

No Degree - Criminal Justice

Florida International University

High School Diploma -

Miami Southridge Senior High

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