Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Valerie Foust

Plano,TX

Summary

Customer Service Specialist with a proven track record of enhancing service efficiency and customer satisfaction. Expertise in complaint resolution and Microsoft Office, contributing to team success through exceptional communication and collaboration. Notable achievements include significant improvements in account management processes, demonstrating a commitment to elevating customer experiences and driving operational excellence.

Overview

21
21
years of professional experience

Work History

Customer Experience Team Member

Tech Dogs
10.2018 - Current
  • Maintain assigned customer accounts to ensure the customer is the correct service bundle, maintain toner supply or any additional customer needs
  • Monitor shared email inbox for customer request/issues
  • Issue resolution; Back up dispatcher, parts
  • Answer phones as needed
  • Assist with accounting tasks: invoicing/reviewing service calls, printer/parts inventory, run credit cards
  • Assist with RMA requests; Assist ensuing parts are distributed to technician for service calls

Sales Associate

Bath & Body Works
Allen, TX
11.2020 - Current
  • Greeted customers to determine wants or needs.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Conducted product demonstrations to highlight features and benefits.

Customer Service Representative

Welborn Garage Doors
Garland, TX
02.2014 - 08.2018
  • Answer incoming service calls and book appointments to corresponding service technicians;
  • Update customer files concerning payments and scheduling;
  • Provide customer quotes for garage doors and garage door openers

POS/Customer Service Associate

Kohl’s
Plano, TX
10.2013 - 01.2016
  • Processing customer transactions at register (payments, purchases, etc);
  • Customer Service Desk-process customer returns, customer issues, payments, answer phones;
  • Other assigned duties

Order Entry

MCD Innovations
Mckinney, TX
02.2013 - 09.2013
  • Enter customer orders in Quickbooks, customer quotes, customer service, backup receptionist

Trust Accountant

Richmond Title Services
Plano, TX
06.2005 - 01.2011
  • Reconciling bank accounts, processing wires to files, check copies, any banking transactions

Mortgage Banking Specialist

Benchmark Mortgage
Dallas, TX
06.2004 - 06.2006
  • Daily bank deposits, post bank deposits to Quickbooks, entering orders into system

Education

Associates Degree -

Richland College (Dallas College)
Dallas, TX

High School Diploma -

Plano Senior High School

Skills

  • Complaint handling
  • Inbound call management
  • Customer education
  • Professional telephone demeanor
  • Computer skills
  • Team collaboration
  • Problem-solving abilities
  • Customer needs assessments
  • Time management abilities
  • Teamwork skills
  • Data entry
  • Multitasking
  • Microsoft office
  • Customer service excellence

References

References available upon request.

Timeline

Sales Associate

Bath & Body Works
11.2020 - Current

Customer Experience Team Member

Tech Dogs
10.2018 - Current

Customer Service Representative

Welborn Garage Doors
02.2014 - 08.2018

POS/Customer Service Associate

Kohl’s
10.2013 - 01.2016

Order Entry

MCD Innovations
02.2013 - 09.2013

Trust Accountant

Richmond Title Services
06.2005 - 01.2011

Mortgage Banking Specialist

Benchmark Mortgage
06.2004 - 06.2006

Associates Degree -

Richland College (Dallas College)

High School Diploma -

Plano Senior High School
Valerie Foust