Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emauria Carothers

Gastonia,NC

Summary

Educated professional with a strong desire to deliver outstanding client experiences. Used to working hard and driving rapport with employees and customers alike. Pursuing a customer service executive position with new organization. Communicative customer service professional motivated to maintain customer and employer satisfaction and contribute to company success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Outback Steakhouse
Gastonia, NC
02.2023 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered food orders promptly and courteously.
  • Took orders from customers accurately and in a timely manner.

Emergency Medical Dispatcher

Concentrix
Charlotte, NC
04.2021 - 02.2023
  • Received emergency and non-emergency calls and provided pre-arrival instructions to callers.
  • Assessed situations, determined priority of calls and dispatched appropriate personnel and equipment.
  • Maintained communication with medical personnel in the field to ensure that care was being delivered appropriately.
  • Gathered pertinent information from the caller including name, address, phone number, nature of the call, symptoms and injuries and relayed this information to medical personnel.
  • Inputted data into computer system for tracking purposes such as incident location, time of call, type of incident.
  • Assisted in training new dispatchers on proper procedures for handling emergency calls.
  • Coordinated communications between multiple agencies during large scale emergencies.
  • Used radio, telephone and computer system to update first responders with new information.

Security Officer

Allied Universal
Charlotte, NC
07.2018 - 02.2021
  • Monitor/Patrolling
  • CCTV
  • Communication
  • Microsoft
  • Excel
  • Advanced skills in surveillance technology and techniques
  • Implemented access security protocols

Shipping/Receiving

Amazon Fulfillment
Charlotte, NC
03.2017 - 07.2018
  • Picker
  • Receiving/Shipping
  • Resolved service-related issues promptly

Cashier

Walmart
Lake Wylie, SC
10.2016 - 03.2017
  • Enhanced customer interactions
  • Cashier
  • Stocker

Education

High School Diploma -

South Point High School
Belmont, NC
06.2015

Skills

  • Self-motivating
  • Leadership
  • Rapidly Adjusts to Change
  • Effective Time Management
  • Active listening and Written Communication
  • Conflict Resolution
  • Strategic Decision Making
  • Ability to work under pressure
  • Microsoft
  • Access Control/Surveillance Knowledge
  • Theft Deterrence
  • Customer Service
  • Critical Thinking
  • Team Collaboration
  • Constructive Criticism Acceptance
  • Guest Engagement
  • Information Gathering
  • Risk Mitigation
  • Quality Assurance
  • Emergency Procedures

Certification

  • Registered Security Officer
  • Gun Permit

Timeline

Server

Outback Steakhouse
02.2023 - Current

Emergency Medical Dispatcher

Concentrix
04.2021 - 02.2023

Security Officer

Allied Universal
07.2018 - 02.2021

Shipping/Receiving

Amazon Fulfillment
03.2017 - 07.2018

Cashier

Walmart
10.2016 - 03.2017

High School Diploma -

South Point High School

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Emauria Carothers