Kevin Jacobs
Palmetto,Fl
Summary
Dedicated recruiting coordinator that is eager to create and implement successful strategies to improve organizational efficiency. Proficient at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Additional experience in customer service, leadership, sales, and training.
Overview
8
8
years of professional experience
Work History
Recruiting Coordinator
IMG Academy
03.2024 - Current
- Conducted initial phone screenings to assess candidate qualifications and fit.
- Work with recruiting team to support recruitment administrative needs including setting up interviews, booking flights, lodging and confirming interviews/schedules
- Coordinate and follow up with hiring managers on recruiting efforts, hiring efficiencies & recruitment training
- Assist with development & activation of recruitment strategies
- Point of contact for recruiting HR-related inquiries and correspondence with interested candidates
- Assist with representing IMG Academy at Career Fairs & networking events within the community to generate qualified applicants
- Conduct reference & background checks
- Create, monitor and maintain reports, trends and analysis to understand staffing needs
- Assist with processing of new hires, including all paperwork, orientation and completed personnel files
- Assist with IMG Academy employee events and employee recognition efforts
- Ensure that office files are maintained with a commitment to ensure confidentiality of paperwork
- Provide administrative support for Human Resources department as needed
- Assist with general HR inquiries
Senior Camp Support Specialist
IMG Academy
11.2022 - 03.2024
- Manage over 2,000 campers that will be attending the academy to provide the proper assistance and guidance throughout the IMG camp on-boarding process.
- Set and communicate the expectations for what the inclusive IMG experience will entail for the parent/guardian.
- Ensuring medical forms are completed sufficiently prior to arrival to allow students full participation of the camp experience.
- Identify, promote, and sell add-on products such as transportation, gear packages, off-campus trips, etc. to enhance the IMG camp experience.
- Analyze and enhance current training program.
- Mentor my camp support team.
- Training new hires within sales/support of the processes
- Manage reports/ data while maintaining a continuously high level of productivity.
Billing/Offline Customer Support
Spectrum
07.2018 - 11.2022
- Consistently exceeded organizational goals by ensuring daily, weekly, and monthly deliverables were met.
- Served as a mentor for and trained new employees during their probation period.
- Exemplified organizational ethics and standards of integrity with every business interaction.
- Resolved customer service questions and billing disputes.
- Focused on customer retention by ensuring the highest level of quality with each customer interaction.
Customer Service/Sales
Nike
02.2017 - 07.2018
- Serve as a role model in a culture or accountability, integrity, and respect while interacting with customers
- Promoted from Seasonal to Full-Time employee after 90 days due to exceeding company goals and serving as a mentor
- Responsible for solving customer complaints and disputes while ensuring company values are met, and the company brand remains highly favorable
- Teamwork- During busy hours would fill-in running the front-end cash register to ensure efficiency during peak hours
- Clear understanding of operations, procedures, and security measures
- Routinely exceeding sales goals which earned several Employee of the Month recognition awards
- Assist with mentoring new agents to the sales team and living the core values of the company.
Education
Bachelor of Arts - Criminology
University of South Florida
Tampa, FL08.2023
Associate of Arts - Liberal Arts And Sciences
Hillsborough Community College
Ruskin, FL01.2019
Skills
- Customer Service
- Customer Advocate
- Critical Thinking
- Conflict Resolution
- Self-Motivating
- Goal Oriented
- Motivating Others
- Mentorship
- Cultural Competency
- Empathy
- Management
- High Volume Processing
- Student Athlete On-Boarding
- Candidate Sourcing
- Recruitment
- Compliance knowledge
- Administrative Skills
Timeline
Recruiting Coordinator
IMG Academy
03.2024 - Current
Senior Camp Support Specialist
IMG Academy
11.2022 - 03.2024
Billing/Offline Customer Support
Spectrum
07.2018 - 11.2022
Customer Service/Sales
Nike
02.2017 - 07.2018
Bachelor of Arts - Criminology
University of South Florida
Associate of Arts - Liberal Arts And Sciences
Hillsborough Community College
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