Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Recruiting Coordinator
Mercy Ships
Lindale, US
04.2023 - 04.2025
Posting opportunities on various job boards and assisting candidates with applications.
Thoroughly screen all new applicants
Assign and review video interviews
Responsible for denying or withdrawing applications that are deemed unqualified or non responsive
Support administration of recruiting, interviewing and selection of candidates for hire.
Coordinate communication with new hires
Responded promptly to inquiries from candidates regarding status of their applications or other questions they had about the company.
Developed a database of potential candidates by using various sourcing methods such as networking, referrals, cold calling.
Senior Marketing Expert
Genpact
Richardson, US
02.2021 - 03.2023
Creating advertising campaigns, pricing strategies and targeting the demographic data of their target audience
Work with design to create ads and landing pages
Manage the strategy and setup of all paid campaigns.
Analyze campaign performance to understand what is working and what's not.
Cross trained as trainer and QA
Member support/ Expense sharing Specialist Supervisor
OneShare Health, LLC
Irving, US
09.2019 - 06.2021
Assist with inbound calls from members and providers relating to sharing requests
Provide expertise and assistance relating to provider billing and payment inquiries
Ensure all member and provider interactions are thoroughly and accurately documented
Assist agents with de-escalations with irate customers
Supervised and supported my team. Made sure they were equipped to handle customers requests
Approval of time cards
Coaching team members to ensure our team was cohesively assisting members according to company's requirements and guidelines
Medical Records Clerk/ receptionist
Precision Spine Care
Tyler, US
06.2018 - 08.2019
Assisting custodian of medical records; phone call requests and fax
Efficiently answering and transferring calls to the appropriate department
Cross trained on front desk operations such as checking patients in and out, take payments and answering clinic related inquiries
Account Manager
PayFlex - Aetna Consumer Financial Solutions
Omaha, US
09.2016 - 05.2018
Manage and assist account holders with FSA, HSA, HRA, RRA and Cobra accounts.
Assisted with filing and managing claims.
Explained how accounts work and difference between them for account holders with multiple accounts.
Processed eligibility updates for Cobra accounts.
Senior Claims Specialist
Aflac
Omaha, US
02.2014 - 09.2016
Handled elevated issues including Assisting policyholders, agents and providers with claim and policy information
Assisting my team with allocating information needed to process claims
Effectively learning products and implementing my knowledge through advice given to policyholders and agents
Education
Associates of Arts - Merchandise Marketing and Design
Wade College
09.2013
Skills
Excel
Communication skills
Branding
Medical Records
Customer service
Clerical
Social media management
Marketing
Facebook Advertising
Social listening
Scheduling
Word
Order entry
Data management
Direct sales
Typing
Content Creation
Heavy lifting
Receptionist
Graphic Design
Customer Service
Marketing automation
Content management systems
Property management
Adobe Photoshop
B2B
Management
Facebook Advertising (3 years)
Analytics
Quality assurance
Microsoft Excel
Outlook
Interviewing
Clerical experience
Adobe InDesign
Digital Marketing
Telemarketing
Microsoft Office
CRM software
Social media marketing
Business Development
Illustration
Account Management
Organizational skills
Adobe Illustrator
Front desk
Recruiting
Direct marketing
Supervising experience
Sales
Email marketing
Billing
Salesforce
Applicant tracking
Personal Information
Willing To Relocate: Anywhere
Authorized To Work: US for any employer
Timeline
Recruiting Coordinator
Mercy Ships
04.2023 - 04.2025
Senior Marketing Expert
Genpact
02.2021 - 03.2023
Member support/ Expense sharing Specialist Supervisor
OneShare Health, LLC
09.2019 - 06.2021
Medical Records Clerk/ receptionist
Precision Spine Care
06.2018 - 08.2019
Account Manager
PayFlex - Aetna Consumer Financial Solutions
09.2016 - 05.2018
Senior Claims Specialist
Aflac
02.2014 - 09.2016
Associates of Arts - Merchandise Marketing and Design