Will Owens
Columbia,SC
Summary
Dedicated and enthusiastic sports industry professional with extensive experience in delivering exceptional customer service through meticulous problem-solving. Demonstrated expertise in ticket sales, with a forward-thinking mindset on strategies to drive company sales and foster growth. Proven track record of seven months in event operations, specifically in food & beverage.
Overview
3
3
years of professional experience
Work History
Recruiting Coordinator
NCSA
Remote
09.2024 - 02.2025
- Coordinated candidate interviews with parents of hopeful college athletes, ensuring a smooth and efficient initial interview process for both coaches and family's.
- Operated and maintained CRM system with list of potential collegiate athletes to reach out to.
- Coordinated multiple recruiting assessment meetings between family's of athletes and NCSA Recruiting Specialist.
- Improved candidate experience by providing timely updates on upcoming meetings throughout the recruitment process, or follow ups on potential membership interest.
Area Coordinator, Georgia (Internship)
Perfect Game
Kennesaw, GA
05.2024 - 08.2024
- Facilitate tournament equipment Pick-up and Drop-off days
- Analyze each Georgia tournament’s transactions
- Assist gate personnel across all Georgia locations and problem solve any issues that may arise during a tournament
- Act as a substitute salesman/gatekeeper when needed
Food & Beverage Commissary Internship
Columbia Fireflies
Columbia, SC
03.2023 - 09.2023
- Receive and unload trucks of inventory
- Organize and consolidate inventory into the Commissary and downstairs storage
- Proactively anticipate customer needs by keeping all food supplies stocked and equipment running optimally
- Prepare concourse and premium suites for game day groups
Ticket Scanner and Usher
Colonial Life Arena
Columbia, SC
12.2022 - 03.2023
- Scanned tickets quickly at each entrance greeting all fans with a smile
- Worked quickly to help people find their seats inside the arena while also maintaining the safety of other fans and players
Ticket Scanner and Box Office Clerk
Columbia Fireflies
Columbia, SC
03.2022 - 09.2022
- Excellent soft skills with fans to complete ticket sales
- Efficiently scan fans through gates avoiding long waits and line clogs
Education
B.S - Sport and Entertainment Management
University of South Carolina
Columbia, SC08.2024
Skills
- Microsoft Word
- PowerPoint
- Excel
- Outlook
- Office 365
- Interpersonal communication
- Interdepartmental coordination
- Calendar management
- Customer relationship management
Timeline
Recruiting Coordinator
NCSA
09.2024 - 02.2025
Area Coordinator, Georgia (Internship)
Perfect Game
05.2024 - 08.2024
Food & Beverage Commissary Internship
Columbia Fireflies
03.2023 - 09.2023
Ticket Scanner and Usher
Colonial Life Arena
12.2022 - 03.2023
Ticket Scanner and Box Office Clerk
Columbia Fireflies
03.2022 - 09.2022
B.S - Sport and Entertainment Management
University of South Carolina