Will Owens
Columbia,SC
Summary
Dedicated and enthusiastic sports industry professional with extensive experience in delivering exceptional customer service through meticulous problem-solving. Demonstrated expertise in ticket sales, with a forward-thinking mindset on strategies to drive company sales and foster growth. Proven track record of seven months in event operations, specifically in food & beverage.
Overview
3
3
years of professional experience
Work History
Recruiting Coordinator
NCSA
09.2024 - 02.2025
- Coordinated candidate interviews with parents of hopeful college athletes, ensuring a smooth and efficient initial interview process for both coaches and family's.
- Operated and maintained CRM system with list of potential collegiate athletes to reach out to.
- Coordinated multiple recruiting assessment meetings between family's of athletes and NCSA Recruiting Specialist.
- Improved candidate experience by providing timely updates on upcoming meetings throughout the recruitment process, or follow ups on potential membership interest.
Area Coordinator, Georgia (Internship)
Perfect Game
05.2024 - 08.2024
- Facilitate tournament equipment Pick-up and Drop-off days
- Analyze each Georgia tournament’s transactions
- Assist gate personnel across all Georgia locations and problem solve any issues that may arise during a tournament
- Act as a substitute salesman/gatekeeper when needed
Food & Beverage Commissary Internship
Columbia Fireflies
03.2023 - 09.2023
- Receive and unload trucks of inventory
- Organize and consolidate inventory into the Commissary and downstairs storage
- Proactively anticipate customer needs by keeping all food supplies stocked and equipment running optimally
- Prepare concourse and premium suites for game day groups
Ticket Scanner and Usher
Colonial Life Arena
12.2022 - 03.2023
- Scanned tickets quickly at each entrance greeting all fans with a smile
- Worked quickly to help people find their seats inside the arena while also maintaining the safety of other fans and players
Ticket Scanner and Box Office Clerk
Columbia Fireflies
03.2022 - 09.2022
- Excellent soft skills with fans to complete ticket sales
- Efficiently scan fans through gates avoiding long waits and line clogs
Education
B.S - Sport and Entertainment Management
University of South Carolina
Columbia, SC08.2024
Skills
- Microsoft Word
- PowerPoint
- Excel
- Outlook
- Office 365
- Interpersonal communication
- Interdepartmental coordination
- Calendar management
- Customer relationship management
Timeline
Recruiting Coordinator
NCSA
09.2024 - 02.2025
Area Coordinator, Georgia (Internship)
Perfect Game
05.2024 - 08.2024
Food & Beverage Commissary Internship
Columbia Fireflies
03.2023 - 09.2023
Ticket Scanner and Usher
Colonial Life Arena
12.2022 - 03.2023
Ticket Scanner and Box Office Clerk
Columbia Fireflies
03.2022 - 09.2022
B.S - Sport and Entertainment Management
University of South Carolina
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