Ember Erickson
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Hot Topic
06.2025 - Current
- Provided guidance and support to staff members on daily tasks, projects, and objectives.
- Ensured customer satisfaction during checkout by providing attentive service.
- Designed merchandise displays on sales floor, enhancing visual appeal and store organization.
- Sorted and organized new merchandise daily, ensuring timely availability for customers after weekly shipments.
Retail Sales Associate
Johnny Cupcakes
09.2022 - 12.2023
- Delivered luxury shopping experience by sharing t-shirt company's story, utilizing product knowledge, and efficiently packing orders.
- Collaborated with management to organize stock room and optimize merchandise displays in fridges and glass cases.
- Assisted customers in selecting merchandise and provided product information.
- Maintained store appearance by organizing displays and restocking inventory.
Designer & Stage Manager
Acting Out
09.2021 - 10.2023
- Coordinated with director and tech team to develop comprehensive plan for technical aspects of show, streamlining execution of set, costume, props, lights, and sound.
- Designed soundscape and collaborated on light plot for Mirror Mirror, enhancing overall production quality.
- Worked with tech team to program and run the light and sound boards.
- Created schedules, rehearsal reports, and blocking notes as the stage manager for The Importance of Being Earnest.
Production and Administrative Assistant Co-op
Boston Playwrights' Theatre
01.2023 - 05.2023
- Coordinated with managing director on administrative tasks such as preparing scripts, creating spreadsheets, sending letters, and general event organization.
- Assisted technical director with set construction, collaborated with marketing coordinator to design engaging images for social media campaigns, and managed box office sales.
- Developed and refined podcast episode content.
House Manager & Marketing
Boston Playwrights' Theatre
01.2023 - 05.2023
- Developed engaging social media posts to promote key events and productions, increasing audience awareness.
- Designed promotional graphics for Jado Jehad, Alligator-a-Phobia in 3D!, and BTM XXV, enhancing event visibility.
- Managed box office sales and oversaw house operations during performances, ensuring smooth event execution.
Education
Bachelor of Science - Graphic Design & Mathematics
Northeastern University
Boston, MA05-2025
Skills
- Adobe Creative Suite
- Google Suite (Sheets, Slides, Docs, Drive, Forms)
- Microsoft Office (Excel, Word, PowerPoint)
- EOS Software
- Sales strategy
- Inventory management
Hobbies & Interests
- Digital Advertising
- Upcycling & Handcrafting
- Visual Merchandising
Timeline
Assistant Manager
Hot Topic
06.2025 - Current
Production and Administrative Assistant Co-op
Boston Playwrights' Theatre
01.2023 - 05.2023
House Manager & Marketing
Boston Playwrights' Theatre
01.2023 - 05.2023
Retail Sales Associate
Johnny Cupcakes
09.2022 - 12.2023
Designer & Stage Manager
Acting Out
09.2021 - 10.2023
Bachelor of Science - Graphic Design & Mathematics
Northeastern University