Summary
Overview
Work History
Education
Skills
Timeline
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Emberly Hernandez

Everman,TX

Summary

Resourceful and adaptable Team Lead with extensive experience managing diverse responsibilities and navigating multiple email groups. Known for being the go-to problem-solver, handling issues and inquiries efficiently before they reach upper management. Dedicated to personal and professional growth, consistently mastering roles and streamlining processes to make complex tasks appear effortless for the team.

Overview

6
6
years of professional experience

Work History

Team Lead

Susser Bank
10.2022 - Current
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Led and mentored a team across multiple workstations, providing guidance and support to ensure seamless operations and productivity.
  • Acted as the primary liaison to the manager, handling high-priority tasks and responsibilities, including signing loan documents and managing confidential information.
  • Managed and participated in multiple email groups to streamline communication and coordinate efforts across various departments.
  • Utilized advanced Excel functions to create and maintain detailed tracking sheets, improving workflow management and reporting accuracy.
  • Developed and documented comprehensive instructions and procedures for team members, enhancing operational efficiency and reducing errors.
  • Identified and implemented improvements, proposing and gaining approval for solutions that streamlined operations and increased team productivity.

PRINT SPECIALIST

OFFICE DEPOT OFFICE MAX
07.2020 - 07.2022
  • Problem solving technology / Worked with different computer formats
  • Ensure the accurate processing of orders
  • Process multiple types of payment transactions
  • Cashier
  • Respond and resolve customer request and concerns
  • Attention to detail
  • Build strong relationships with the customers
  • Research account history
  • Report orders complete and timely
  • Greet and welcome guests as soon as they arrive at the department
  • Answer, screen and forward incoming phone calls
  • Direct visitors to appropriate person or department
  • Update calendars for orders
  • Filing
  • Photocopying, transcribing and faxing.

TEAM LEADER/CARHOP

SONIC
05.2018 - 07.2020
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Assist customers by providing information and resolving their complaints
  • Greet customers entering establishments
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment
  • Train workers in food preparation, and in service, sanitation, and safety procedures
  • Compile and balance cash receipts at the end of the day or shift
  • Clean and organize eating, service, and kitchen areas
  • Communicate with customers regarding orders, comments, and complaints.

Education

EYEBROW LAMINATION SPECIALIST CERTIFICATION -

KLA BEAUTY
04.2022

LASH ARTIST CERTIFICATION - undefined

KLA BEAUTY
08.2021

HIGH SCHOOL DIPLOMA - undefined

MANSFIELD SUMMIT HIGH SCHOOL
06.2020

Skills

  • Computer Programs (Word, Excel, Publisher, Anfinity Photo, Power Point, Google Docs)
  • Time Management
  • Multitask
  • Problem solving
  • Workload Management
  • Data Tracking

Timeline

Team Lead

Susser Bank
10.2022 - Current

PRINT SPECIALIST

OFFICE DEPOT OFFICE MAX
07.2020 - 07.2022

TEAM LEADER/CARHOP

SONIC
05.2018 - 07.2020

EYEBROW LAMINATION SPECIALIST CERTIFICATION -

KLA BEAUTY

LASH ARTIST CERTIFICATION - undefined

KLA BEAUTY

HIGH SCHOOL DIPLOMA - undefined

MANSFIELD SUMMIT HIGH SCHOOL

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Emberly Hernandez