Emídio Amadebai
Summary
Dynamic leader committed to fostering innovation in technology, social impact, and sustainability. Over 14 years of experience managing diverse teams and complex projects within the technology and renewable energy sectors, effectively collaborating with government entities, donors, and private enterprises. Passionate about driving initiatives that harness technology to empower the next generation toward a sustainable and prosperous future. Proven ability to inspire teams and navigate multifaceted stakeholder environments to achieve impactful sales and operational results.
Overview
13
13
years of professional experience
Work History
General Manager for Mozambique & Angola
RAXIO Data Centers
01.2023 - Current
- Led the construction, organizational set up and business accounts of the first Tier III, carrier and cloud neutral, colocation Data Centers in the Southern African region’s Lusophone countries (Mozambique and Angola).
- Built from the ground up managed import and inland logistics in two countries simultaneously, with an investment valued at $50M in the span of 26 months, with positive % sales growth YoY.
- Coordinated resources with multi country and multi continent to ensure optimal Data Centre commissioning, testing and go live, while building a strong pipeline of first movers to ramp up business operations from day 1.
- Acted as the organization’s liaison to the government and public offices in each country for the relevant matters.
- Brand ambassador in the region and represented Raxio Data Centre in working groups, regional conferences, associations, and among sectorial peers.
- Recruited, trained and managed the Technology and Operations, Sales and Marketing, Legal, Finance, and Human Resource teams;
- Fully accountable for the local strategy, budgeting and P&L for both countries (Angola & Mozambique).
Country Managing Director
ENGIE Energy Access
04.2022 - 12.2022
- Led the team to the first 150,000 Customers in the country and a 45% market share.
- Solidified leading position in the Country and Region.
- Won an extension from $900k to $1.8M in grant funding for Piloting Mini Grids in Mozambique.
- Secured an additional $878K in grant funding for Solar Home Systems and electrification in rural areas.
- Increased team engagement with the best eNPS across 9 countries, at 51 vs. 42 in 2021.
- Represented the EEA CEO at the Ren Power Investment Forum in Dar-Es-Salam as a panelist.
- Core member of the task force lobbying for the Off-Grid sector’s favorable regulation, alongside AMER and SNV. With a 3-year tax holiday confirmed for the sector.
- Achieved an increase in sales of 48% YoY (2022 vs 2021).
- Negotiated an extension of partnership with a local MNO, worth $210k in 'free' business services.
Head of Commercial and Customer Experience
ENGIE Energy Access
12.2020 - 03.2022
- Responsible for subsidiary sales and credit strategy and implementation.
- Achieved 125% of subsidiary sales and revenue targets for 2021, with > 100% YoY growth despite two country-wide stockouts.
- Responsible for $1M savings in Bad Debt Provision against 2021 budget due to vast improvements in credit KPIs for new cohorts, including best early credit indicators across entire EEA group.
- Designed and implemented ‘Business Turnaround Plan’ for struggling Province Nampula, hiring and mentoring new leadership and implementing a credit-first phased approach to resuming full sales velocity. Province is now responsible for 43% of sales and 2021 cohorts are in-line with budget for national risk metrics.
- Managed data-driven expansion strategy and execution.
- Used publicly available rural electrification, satellite imagery and district level income data and designed a tool to prioritize expansion into 15 new areas with average revenue 30% above previous national average.
- Increased sales team size by 42% (18 FTE, 300 Agents) whilst further improving sales efficiency by 21%.
- Mentored and trained internally hired Call Centre Manager and handed over Call Centre and CX KPI responsibilities, whilst maintaining exceptional NPS (68) and CSAT (90%) levels.
- Managed (to budget) country-wide rebranding to MySol, across all 40 points of sale, regional warehouses and HQ.
- Turned the Commercial team around from being the least happy and likely to recommend our company to the happiest, followed by the CX team, in country.
Customer Experience Director and Interim Commercial Director
Fenix International
03.2019 - 12.2020
- Focused on Building the CX culture within Fenix Mozambique.
- Hired, trained and coached the initial CX Team, composed of 16 people – growing up to 120;
- Project Managed the Call Center launch project, 3 months-long, and interim solutions to serve our customers from day 1. Designed the CX Policy Handbook and 2 Call Center policies to help guide the team.
- Launched the CX training for sales agents, leading to Sales agents going from 5th to 3rd in the list of key reasons for customer satisfaction.
- Created channels of communication and interaction with the customers (E1 lines, social media, and opening 5 service centers in three different regions).
- Took responsibility of a Struggling Commercial Department.
- Designed an effective sales and communication strategy, achieved 4x improvement in sales efficiency within 4 months.
- Revamped marketing initiatives and improving brand visibility and trust. Recognized by USAID as most recognized SHS brand in MZ in 2020.
- Revisited and polished the recruitment, onboarding, and staff retention strategy; increasing % of sales managers hitting targets from 30% to 80%.
- Implemented first sales team credit incentives policy, contributing to reduction of implied default by 43% from 2019-2020 cohorts.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Project Manager
Societe Generale Bank Mozambique
01.2018 - 01.2019
- Project manage and close interaction with the stakeholders such as the Central Bank and Interbancos. PCI DSS and Credit card projects were the main ones!
Project and Service Delivery Manager
Huawei Technologies Mozambique
01.2013 - 01.2018
- Project-based organization, where the Project Manager owns the P&L and reports to regional and central leadership.
- Planned and executed over 14 projects and 3 Programs worth over $100M;
- Managed Project scoping, the P&L and reporting, risk management, resources, logistics and procurement management, project plans, and project teams both internal and subcontractors.
- Key Projects:
- $50M, over 300 sites, National Fiber Backbone for Vodacom Delivered within budget.
- $7M, 44 Sites, 3G Network Optimization Project delivered within budget.
- Designed and enforced strict EHS norms to comply with the goal of 0 fatalities in any field projects;
- Responsible for Customer’s Telecoms network assurance and operations support.
- Negotiated SLA and other service contract terms and signed all Service and Assurance contracts on behalf of Huawei Mozambique.
- Prepared and executed customers’ network assurance & reliability plans and, brought any new requirements back into the organization.
- Key Projects:
- $2.5M, 3 years, Tier-2 and 3 Support contracts with Movitel delivered and renewed.
- $3M, 3-year, Spare Parts provisioning service for Vodacom.
- 3-year Tier-1 and 2 Support for the Government’s 1st data center.
- Delivered Cyber security awareness training to all the engineering team quarterly;
Education
Certified Data Centre Management Professional - CDCMP
CNET
01.2024
Finance Track - undefined
Harvard Business Online
01.2022
Training and Certifications Programs - undefined
TM Forum Academy
01.2018
Project Management training and practice program - PRP C8
Huawei Technologies Co. Ltd.
01.2017
Honors of Engineering - IT and Telecommunication Engineering
ISUTC
01.2011
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Sales and Commercial operations
Websites
Accomplishments
- Led the construction, setup, and operations of two of Africa’s state of the art, carrier and cloud neutral, UPTIME Tier III certified Data Centers in Mozambique and Angola, an investment of over $50M. Successfully closed a $7M contracts with the one top financial institution in first year of operations.
- Key Founding Member of EEA Mozambique, responsible for building a passionate Customer Experience Team that delivers an exceptional customer experience, with CSAT>90% and NPS>68 within 8 Months of operations and maintained to date.
- Lead EEA commercial team to 100% YoY growth, beating budget by 25% with 50.000 houses electrified in 2021.
- Designed and implemented credit strategies that saved EEA $1M vs. budget in bad debt expense for 2021.
- Managed, within budget, a country-wide 3-month long rebranding exercise following a merger and acquisition.
- Voted Leader of the Year, 2021 (EEA Mozambique)
- Managed multiple successful grant applications worth > $3M. Presented company update and policy case study to Minister of Energy in MD’s absence. 2020-2021.
- Prepared, presented and won a bid for T-Mcel’s 4G rollout project, worth $150M, in 2018.
- Successfully delivered $50M National Fiber backbone, 13% ahead of budget, with over 300 sites delivered, across 5,000 Kms, in 2016-2017.
- Voted the Local Ethics Representative at Huawei Technologies, the first Mozambican. 2016-2017.
- Owned the P&L of multimillion dollar projects while working at a multibillion-dollar company, and consistently delivered projects within budget.
- Transitioned to 100% remote working and led a remote team of over 70 people to 100% YoY productivity increase.
- Selected as Huawei’s Representative to Introduce Huawei’s latest tech and solutions for the President of Mozambique, Harvard Students, and other VIP visitors, at the Beijing Exhibition Center, China.
- Led the Assurance and Managed Services contract for the first government data center ($38M project)
- Travelled to over 13 countries, inside and outside of Africa, for work, conferences, trainings, and directly managed 2 countries at once in the country director or general manager capacity, setting up businesses from scratch and scaling it to maturity.
LANGUAGES
Bilingual Portuguese, native speaker, and English, spoken and written fluently.
Timeline
General Manager for Mozambique & Angola
RAXIO Data Centers
01.2023 - Current
Country Managing Director
ENGIE Energy Access
04.2022 - 12.2022
Head of Commercial and Customer Experience
ENGIE Energy Access
12.2020 - 03.2022
Customer Experience Director and Interim Commercial Director
Fenix International
03.2019 - 12.2020
Project Manager
Societe Generale Bank Mozambique
01.2018 - 01.2019
Project and Service Delivery Manager
Huawei Technologies Mozambique
01.2013 - 01.2018
Finance Track - undefined
Harvard Business Online
Training and Certifications Programs - undefined
TM Forum Academy
Project Management training and practice program - PRP C8
Huawei Technologies Co. Ltd.
Certified Data Centre Management Professional - CDCMP
CNET
Honors of Engineering - IT and Telecommunication Engineering
ISUTC
Awards
Best Leader Award, 2021. Engie Energy Access Mozambique, Huawei Future Star: The Leader of Tomorrow AWARD, 2017, Honor Trainee, Project Management Training Program 2017 - Level-3 Project Management Training (PRP C8), Huawei Technologies Co. Ltd., Shenzhen, China
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