Eme Koehler
Dynamic customer service professional with a proven track record at CIG, excelling in active listening and attention to detail. Recognized for enhancing client retention through effective communication and problem-solving skills, consistently delivering compliant service while adapting to changes in company guidelines. Committed to achieving high standards in customer satisfaction and operational efficiency.
Insurance professional known for delivering high-quality customer service and maintaining high standards. Possesses valuable experience in addressing client issues and providing reliable support. Consistently collaborates with team members to achieve positive outcomes and adapts to changing demands. I am also very comfortable and knowledgeable with all CIG systems.
Work History
CSR II
20 Years 1 Month- Assisted customers with account questions, service requests, and policy information through phone and email
- Documented customer interactions and update policy notes to support consistent follow-up
- Processed requests for account changes, payments, and service updates with attention to detail
- Adapted quickly to changing priorities while maintaining quality service and call handling standards
- Followed company guidelines to protect customer information and ensure compliant service delivery
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
Receptionist/Accounts Payable Assistant
6 YearsAssisted with front desk responsibilities such as scheduling appointments, answering phones and processing payments. I also worked in Accounts Payable where I handled invoices from third party vendors and also logged all of the incoming payments received on a daily basis.
Education
Associate of Arts
Skills
Certification
I have maintained my property and casualty license since May 2008.