Emefa Adjokatcher
Plainfield,NJ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Program Manager
Rutgers Cancer Institute Of New Jersey
09.2022 - 03.2023
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Developed and maintained logistics workflows, procedures and reports.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Researched industry best practices in support of training development and program content.
- Identified program obstacles and communicated possible impacts to team.
Client Service Representative
Rutgers Cancer Institute
12.2021 - 09.2022
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Trained new personnel regarding company operations, policies and services.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Created and maintained detailed database to develop promotional sales.
Office Assistant
Monmouth Rehab Professionals
09.2019 - 12.2021
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Utilized office management software to record and track customer information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Customer Advocate
Blue Cross Blue Shield Of North Dakota
09.2018 - 08.2019
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained up-to-date knowledge of product and service changes.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Implemented and developed customer service training processes.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Master of Science - Health Administration
Rugers University
New Brunswick, NJ10.2021
Bachelor of Science - International Business Management
Minnesota State University - Moorhead
Moorhead, MN05.2018
Skills
- Team Leadership
- Budgeting and Resource Management
- Critical Thinking
- Policy and Procedure Improvement
- Data Privacy
- Six Sigma
- Onsite Customer Support
- Team Training
- MS Office Applications
- Adobe Applications
- Data Collection
- Strategic Direction
Certification
- Lean Six Sigma Green belt
- Scrum Master
- Comptia Security Plus
Timeline
Program Manager
Rutgers Cancer Institute Of New Jersey
09.2022 - 03.2023
Client Service Representative
Rutgers Cancer Institute
12.2021 - 09.2022
Office Assistant
Monmouth Rehab Professionals
09.2019 - 12.2021
Customer Advocate
Blue Cross Blue Shield Of North Dakota
09.2018 - 08.2019
Master of Science - Health Administration
Rugers University
Bachelor of Science - International Business Management
Minnesota State University - Moorhead
- Lean Six Sigma Green belt
- Scrum Master
- Comptia Security Plus
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