Emeilia Powell
Washington,DC
Summary
Detail‑oriented back‑office financial support professional with utility company experience supporting invoice processing, contract payments, and account reconciliation. Skilled in reviewing financial documentation, resolving discrepancies, and ensuring accurate payment execution in accordance with contractual terms, internal controls, and regulatory standards. Known for strong analytical abilities, attention to detail, and effective collaboration with internal teams to support efficient financial operations and audit readiness.
Overview
6
6
years of professional experience
Work History
Financial Service Associate
Exelon/ Pepco
Washington, DC/ Hybrid
05.2025 - Current
- Prepare and process Contract Payment Authorizations (CPAs) for vendor invoices in compliance with contract terms and company policies.
- Collaborate with the Contracts team to review invoice discrepancies and resolve payment issues efficiently
- Conduct annual audits to verify accuracy of payments and ensure no overpayments or contract overages are issued.
- Developed internal tracking tools to provide transparency and visibility into contract balances, releases, and payment activity.
- Utilize AS8, Oracle, Smartsheet, and Microsoft Excel daily to manage financial data, reporting, and contract documentation.
- Demonstrate strong proficiency with Microsoft Teams and Outlook for communication, coordination, and workflow management.
Customer Service Representative
Exelon/Pepco Holdings
Upper Marlboro, MD/ Remote
10.2023 - 05.2025
- Manage customer accounts, ensuring accurate billing and customer information updates.
- High level of initiative and ability to exercise judgment and discretion.
- Excellent use of communication skills both verbally and in writing. Daily email correspondence with customers, managers and third-party entities for a multitude of support services.
- Proficient in use of multiple work applications for production and client services.
- Used Power Bi to document adherence and call stats.
- Used Power Bi dashboard to view porch transfer to make sure my stats are meeting department goals.
- Resolved up to 80 or more customer inquiries daily in a fast-paced inbound call environment.
- Implemented innovative solutions to address billing discrepancies with authority to provide credits as needed.
- Streamlined account management processes for efficiency and ease of use, enhancing customer satisfaction.
- Submit outage tickets for residential and commercial accounts to ensure power restoration.
- Analyze customer inquiries to provide precise, effective solutions.
- Focused on 'first call' resolution, decreasing the amount of repeat calls from business partners.
- Utilize Teams for customer survey and feedback initiatives to improve products and services.
Customer Service Representative
PNC Bank
Lake Ridge, VA
05.2021 - 08.2023
- Performed customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners.
- Analyzed customer data to identify satisfaction trends, develop potential solutions, and ensure high-quality service.
- Worked in high-volume, dynamic environments, providing skilled assistance to at or above industry standards for inbound call center, speaking with 120 customers daily.
- Double-checked the accuracy of customer account information and completed updates as necessary.
- Assisted customers with activation of new accounts, depositing or transferring funds, updating account information, and signing up for new services, among other customer-focused activities.
- Provided empathetic support, resolving customer issues efficiently and effectively.
- FT
- Remote
Sales Representative
Xfinity
Arlington, VA
05.2020 - 07.2021
- Passionately represents products and services by sharing and demonstrating product and sales know-how with customers.
- Provides product demonstrations to educate customers on full product capabilities to increase their experience.
- Takes a customer-first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions.
- Achieves sales and customer experience goals and objectives.
- Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and handle all company products/services and gains their consent.
- Performs operational and administrative tasks. Partners with customer care to resolve customer issues, as appropriate.
- Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
- Align with all company and retail operational policies and procedures.
- Utilized CSG to review customer accounts for reconciliation of credits and/or adjustments were needed.
- FT
Education
Occupational certificate - Medical Assistant
Everest College
Denver, CO, United States05-2015
Front Range Community College
Westminster, CO, United States01-2018
Timeline
Financial Service Associate
Exelon/ Pepco
05.2025 - Current
Customer Service Representative
Exelon/Pepco Holdings
10.2023 - 05.2025
Customer Service Representative
PNC Bank
05.2021 - 08.2023
Sales Representative
Xfinity
05.2020 - 07.2021
Occupational certificate - Medical Assistant
Everest College
Front Range Community College