Emelie Llanes
Vallejo
Summary
Dynamic Office Manager with a proven track record at Silverline Staff Home Health, excelling in customer service and organizational skills. Enhanced operational efficiency through effective scheduling and inventory control, while fostering a collaborative environment. Recognized for implementing streamlined processes that improved team productivity and maintained high standards of confidentiality.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
7
7
years of professional experience
Work History
Office Manager
Silverline Staff Home Health
11.2022 - Current
- Assisted in managing office supplies and inventory to ensure operational efficiency.
- Supported intake, scheduling and coordination of procedures for team members.
- Facilitated communication between departments to improve collaboration.
- Contributed to creating a welcoming environment for clients and visitors.
- Adapted quickly to new administrative procedures and technologies.
- Learned to use office software, enhancing daily productivity tasks.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintained organized filing systems for easy access to documents.
- Helped prepare reports and presentations for management review.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
Scheduling Coordinator
Bridge Home Health and Hospice Services
02.2021 - 11.2022
- Coordinated schedules for multiple departments, ensuring optimal resource allocation and timely project completion.
- Managed appointment bookings and calendar updates using scheduling software to enhance operational efficiency.
- Communicated with team members to resolve scheduling conflicts and maintain workflow continuity.
- Developed streamlined processes for handling last-minute changes, improving response time and adaptability.
- Assisted in training new hires on scheduling protocols and software tools, fostering team proficiency.
- Prepared reports on scheduling effectiveness, identifying areas for improvement in operations management.
- Collaborated with management to implement new scheduling strategies that increased overall productivity.
- Monitored adherence to schedules, providing feedback to teams to ensure compliance and accountability.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
- Maintained up-to-date database of staff availability, qualifications, and preferences to aid in scheduling.
- Contributed to team success by providing backup scheduling support during peak times.
- Managed complex scheduling software, leading to reduction in double bookings and scheduling conflicts.
- Enhanced communication between departments, ensuring smooth scheduling adjustments and updates.
- Assisted in project planning meetings by providing insights on scheduling constraints and opportunities.
- Played key role in organizing company-wide events, managing schedules to maximize attendance.
- Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
- Streamlined scheduling processes, reducing time spent on creating schedules by half.
- Facilitated smoother workflow by preemptively identifying and resolving scheduling conflicts.
- Developed system for tracking vacation and leave requests, maintaining seamless operations.
- Addressed and resolved scheduling issues promptly, minimizing disruptions to planned activities.
- Reduced staff overtime with effective shift planning and coordination.
- Fostered positive relationships with clients by efficiently addressing scheduling changes and requests.
- Enhanced staff morale by considering individual preferences and constraints when scheduling shifts.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Intake and Scheduling Coordinator
Mary's Help Home Health
11.2018 - 02.2021
- Coordinated scheduling for patient visits, ensuring optimal resource allocation and minimizing downtime.
- Implemented electronic health record systems to streamline scheduling processes and improve accuracy.
- Collaborated with healthcare teams to prioritize urgent cases, enhancing patient care delivery.
- Maintained communication with patients and families regarding appointment confirmations and changes.
- Monitored schedule adherence, identifying areas for improvement in workflow efficiency.
- Developed standardized procedures for appointment scheduling, reducing errors and enhancing consistency.
- Improved patient satisfaction with timely and accurate appointment setting.
- Improved operational efficiency by automating routine scheduling tasks.
- Optimized use of resources by effectively scheduling equipment and meeting rooms.
- Enhanced team efficiency by streamlining appointment scheduling processes.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
Education
Bachelor of Science - Management Accounting
University of Northern Philippines
PhilippinesNo Degree - Business Accountancy
Solano Community College
Fairfield, CASkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Scheduling and calendar management
- Clear oral/written communication
- Administrative support
- Document management
- Relationship building
- Mail handling
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Operations management
- Policy implementation
- Workflow optimization
- Team supervision
- Facility management
- Database administration
- Office management software
- Problem-solving abilities
- Multitasking and organization
- Attention to detail
- Excellent communication
- Effective communication
- Adaptability and flexibility
- Phone and email etiquette
Languages
English
Full Professional
Filipino
Native or Bilingual
Spanish
Limited Working
Ilocano
Native or Bilingual
Timeline
Office Manager
Silverline Staff Home Health
11.2022 - Current
Scheduling Coordinator
Bridge Home Health and Hospice Services
02.2021 - 11.2022
Intake and Scheduling Coordinator
Mary's Help Home Health
11.2018 - 02.2021
Bachelor of Science - Management Accounting
University of Northern Philippines
No Degree - Business Accountancy
Solano Community College
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