Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Emeline Henry

Humble,TX

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Amazon
Magdeburg, GERMANY
10.2022 - 03.2024
  • Delivered timely, efficient and high quality support to customers via various communication channels including phone call, email and chat.
  • Handled and resolved customer complaints, inquiries with professionalism, ensuring a professionalism, ensuring a positive cust experience.
  • Accurately documented customer interactions, issue, and resolution in the customer service management system.
  • Effectively managed multiple inquiries and tasks simultaneously.

Administrative Assistant

Villa Theodore
Port-au-Prince, Haiti
12.2018 - 01.2020
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Education

Russian Language and Economic -

Kazan Federal University
Kazan, RUSSIA

International Business and Economics

Otto-von-Guericke University
Magdeburg, GERMANY

Skills

  • Problem solving
  • Customer service
  • Attention to detail
  • Data entry
  • Complaint resolution
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Adaptive and flexible
  • Calm demeanor
  • Solution-oriented professional
  • High achiever

Certification

  • Introduction to customer service excellence
  • Advanced Google Analytics

Languages

English
Professional
French
Native/ Bilingual
Haitian Creole
Native/ Bilingual
Russian
Professional
German
Professional

Timeline

Customer Service Representative

Amazon
10.2022 - 03.2024

Administrative Assistant

Villa Theodore
12.2018 - 01.2020

Russian Language and Economic -

Kazan Federal University

International Business and Economics

Otto-von-Guericke University

Similar Profiles

CREATE PROFILE
Emeline Henry