Emely Castro
Yonkers
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service, ready to excel in fast-paced environment. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Esthetician
Emmy's Skin
07.2024 - Current
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Sterilized equipment for patient treatments.
- Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
- Provided clients with knowledge of all cosmetic services being provided.
- Performed specialized techniques in Brazilian, bikini, and full-body waxing for diverse clientele needs.
Server
Residence Inn By Marriot
05.2023 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Licensed Esthetician
Academy of Skin and Beauty
02.2024 - 07.2024
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Provided specialized facials, chemical peels, microdermabrasion, Hydrafacials, dermaplane and other advanced treatments to address various skin concerns.
- Recommended retail products for at-home use.
- Sterilized equipment for patient treatments.
- Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
- Handled busy schedules and stayed on top of key deadlines.
- Performed specialized techniques in eyebrows, Brazilian, bikini, and full-body waxing for diverse clientele needs.
- Stocked treatment rooms with proper supplies.
Sales Associate
Aldo Shoes
11.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Skills
- Mindbody proficient
- Excellent communication skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Effective customer upselling
Certification
- Hydrafacial, by Hydrafacial
- Dermaplane by Academy of Skin and Beauty
Languages
Spanish
Native or Bilingual
Timeline
Licensed Esthetician
Emmy's Skin
07.2024 - Current
Licensed Esthetician
Academy of Skin and Beauty
02.2024 - 07.2024
Server
Residence Inn By Marriot
05.2023 - 12.2024
Sales Associate
Aldo Shoes
11.2019 - 03.2020
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