Emely Cruz
Riverview,FL
Summary
Dynamic Bilingual Customer Service Representative with 8 years of experience handling incoming calls, resolving customer issues, and scheduling appointments. Intermediate English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Full Specialist
Emely Cruz Studio
05.2015 - 12.2023
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
- Used social media platforms to promote salon and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Styled hair, makeup and nails for customers for special events and occasions.
- Trained new cosmetologists on makeup and skincare products and techniques.
Bilingual Customer Service Representative
RAG Medical Clinic LLC
02.2021 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing and support policies and procedures.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Utilized Spanish proficiency to build relationships with Spanish-speaking customers.
- Met customer service objectives by providing superior customer service to Spanish-speaking customers.
- Responded to customer calls and emails to answer questions about products and services.
- Documented customer service policies, scripts and procedures in Spanish.
Education
Associate of Arts - Full Specialist
Artistic Nails And Beauty Academy
Tampa, FL10.2015
High School Diploma -
Josefa Velez Bauza
Penuelas, PR05.2008
Skills
- Appointment Scheduling
- Social Media Promotion
- Client Consultation
- Makeup Artistry
- Advanced Nail Artistry
- Lash and Eyebrow Maintenance
- Call Management
- Caller Assistance
- Call Center Operations
- Problem-Solving
- Fluent Bilingualism
- Customer Service
Certification
- Licensed Full Specialist
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bilingual Customer Service Representative
RAG Medical Clinic LLC
02.2021 - 11.2023
Full Specialist
Emely Cruz Studio
05.2015 - 12.2023
Associate of Arts - Full Specialist
Artistic Nails And Beauty Academy
High School Diploma -
Josefa Velez Bauza
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