Emely Cruz
Sterling,VA
Summary
Dynamic professional with a proven track record at Big Greek Cafe and Quickway Hibachi, excelling in customer service and cash management. Leveraged strong communication skills and reliability to enhance customer satisfaction. Adept at training staff and resolving conflicts, ensuring seamless operations and repeat business. Skilled in inventory management and maintaining a clean, organized environment.
Overview
6
6
years of professional experience
Work History
Cashier
Quickway Hibachi
07.2023 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in selecting menu items and ensured satisfaction with service quality.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Handled cash and credit transactions, ensuring secure handling of funds at all times.
- Trained new staff on operational procedures and customer service best practices.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Monitored inventory levels and assisted in restocking items to maintain product availability.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Assistant Manager
Big Greek Café
09.2021 - Current
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Supported team members with training on standard operating procedures and best practices.
- Engaged with customers to resolve inquiries and enhance overall satisfaction.
- Coordinated inventory management tasks, maintaining accurate stock levels and organization.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Check the delivery orders that are made and organize them accordingly
Cashier Assistant
Car Wash
02.2020 - 08.2021
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Supported team members with training on standard operating procedures and best practices.
- Engaged with customers to resolve inquiries and enhance overall satisfaction.
- Coordinated inventory management tasks, maintaining accurate stock levels and organization.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Check the delivery orders that are made and organize them accordingly
Education
High School Diploma -
Instituto Central Vicente Cáceres
Tegucigalpa Honduras Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service excellence
- Reliability and punctuality
- Cash management
- Product restocking
- Conflict resolution
- Refunds and exchanges
- Issue resolution
- Merchandise restocking
- Staff training
- Inventory management
- Order verification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Quickway Hibachi
07.2023 - Current
Assistant Manager
Big Greek Café
09.2021 - Current
Cashier Assistant
Car Wash
02.2020 - 08.2021
High School Diploma -
Instituto Central Vicente Cáceres