Emely Enriquez

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• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
• Provided valuable input resulting in new opportunities for growth and development.
• Generated reports detailing findings and recommendations.
• Enhanced company reputation by providing exceptional customer service and support.

• Performed cashier duties such as taking orders, collecting payments and providing change.
• Maintained an organized work area to ensure efficient operations.
• Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
• Greeted customers upon arrival, provided menus and answered questions regarding menu items.
• Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
• Resolved customer complaints in a professional manner.
• Educated customers on menu items, product ingredients and nutritional values.
• Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
• Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

• Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
• Collaborated with other trainers to develop effective methods for teaching new concepts.
• Assisted management in developing strategies to improve customer service standards.
• Monitored performance of crew members in the field, providing feedback and guidance when needed.

• Provided information about products and services available to customers.
• Developed relationships with key clients through regular contact and follow-up communication.
• Resolved customer inquiries in a timely manner.
• Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Maintained knowledge of current sales promotions and new product releases.
• Performed additional duties as assigned by management team.
• Answered phone calls from customers promptly and courteously.
• Handled cash register operations accurately during peak times.