Rebecca Neal
Hospice Team Coordinator
Rockford,IL
Summary
Dedicated professional with 15 years of experience in medical office coordination and extensive customer service. Seeking a remote Data Entry or similar full time position. Skilled in maintaining accurate medical records. Payroll processing. Enhancing team productivity and morale. Proficient in streamlining processes and ensuring data integrity.
Overview
15
15
years of professional experience
Work History
Human Resource Assistant/Customer Service Representative
Heartland Hospice (Formerly Promedica Hospice)
Rockford, IL
03.2020 - Current
- Maintains applicant log utilizing My Staffing Pro
- Assists in ensuring personnel files are complete
- Acts as coach and resource person to assist new employees
- Conducts reference checks on candidates using SkillSurvey
- Provide Managers with information of upcoming performance appraisals and needed forms
- Process background checks.
- Prepared documents related to performance reviews and disciplinary actions in compliance with company policies and procedures.
- Tracked time-off requests for employees according to established guidelines.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
Hospice Team Coordinator
Heartland Hospice (Formerly Promedica Hospice)
Rockford, IL
06.2008 - Current
- Coordinate hospice team activities to ensure optimal patient care and effective communication
- Resolve payroll discrepancies to maintain financial accuracy
- Enhance team morale and productivity by supporting staff and managers with any requests in a prompt, professional and friendly manner
- Performed data entry, processed time cards and validated documentation for billing and payroll.
- Gathered feedback from clients regarding their experience working with the team and shared it with leadership.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Education
Some College (No Degree) - General Studies and Nursing
College of Dupage
Skills
- Attention to Detail
- Works Well With Little to No Supervision
- Organization Skills
- Customer Care
- Professionalism
- Customized Computer Software Programs Such as Home Care, Home Base
- Exceptional Work Ethics
- Self-Motivation
- Experience Encouraging Others
- Staff Training And Mentoring
- Customer Service
- Positive Attitude
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Resource Assistant/Customer Service Representative
Heartland Hospice (Formerly Promedica Hospice)
03.2020 - Current
Hospice Team Coordinator
Heartland Hospice (Formerly Promedica Hospice)
06.2008 - Current
Some College (No Degree) - General Studies and Nursing
College of Dupage
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