Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emely Giles

Anaheim,CA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure positions. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Hotel Front Desk Supervisor

Tri-Lin Holding
02.2020 - Current
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Collected room deposits, fees, and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Developed and implemented promotional strategies to increase occupancy.
  • Solicited and reviewed guest feedback and promptly resolved complaints.

Front Desk Agent

Kamala Enterprise
08.2019 - 02.2020
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Education

GED -

Fullerton College
Fullerton, CA
05.2024

High School Diploma -

Katella High School
Anaheim, CA
05.2019

Skills

  • Running Errands
  • Greeting Guests
  • Shift Coverage
  • Payment Method
  • Bank Deposits
  • Check-In and Check-Out Coordination
  • Employee Observations
  • English Fluency
  • Hotel Operations
  • Hotel Services and Hospitality

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Hotel Front Desk Supervisor

Tri-Lin Holding
02.2020 - Current

Front Desk Agent

Kamala Enterprise
08.2019 - 02.2020

GED -

Fullerton College

High School Diploma -

Katella High School

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Emely Giles