Emely Giles
Anaheim,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure positions. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Hotel Front Desk Supervisor
Tri-Lin Holding
02.2020 - Current
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Developed and implemented promotional strategies to increase occupancy.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Front Desk Agent
Kamala Enterprise
08.2019 - 02.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Education
GED -
Fullerton College
Fullerton, CA05.2024
High School Diploma -
Katella High School
Anaheim, CA05.2019
Skills
- Running Errands
- Greeting Guests
- Shift Coverage
- Payment Method
- Bank Deposits
- Check-In and Check-Out Coordination
- Employee Observations
- English Fluency
- Hotel Operations
- Hotel Services and Hospitality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hotel Front Desk Supervisor
Tri-Lin Holding
02.2020 - Current
Front Desk Agent
Kamala Enterprise
08.2019 - 02.2020
GED -
Fullerton College
High School Diploma -
Katella High School