Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emely Giles

Anaheim,CA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure positions. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Hotel Front Desk Supervisor

Tri-Lin Holding
02.2020 - Current
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Collected room deposits, fees, and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Developed and implemented promotional strategies to increase occupancy.
  • Solicited and reviewed guest feedback and promptly resolved complaints.

Front Desk Agent

Kamala Enterprise
08.2019 - 02.2020
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Education

GED -

Fullerton College
Fullerton, CA
05.2024

High School Diploma -

Katella High School
Anaheim, CA
05.2019

Skills

  • Running Errands
  • Greeting Guests
  • Shift Coverage
  • Payment Method
  • Bank Deposits
  • Check-In and Check-Out Coordination
  • Employee Observations
  • English Fluency
  • Hotel Operations
  • Hotel Services and Hospitality

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Hotel Front Desk Supervisor

Tri-Lin Holding
02.2020 - Current

Front Desk Agent

Kamala Enterprise
08.2019 - 02.2020

GED -

Fullerton College

High School Diploma -

Katella High School

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Emely Giles