Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

EMELY MACIAS

Houston,TX

Summary

Versatile and results-driven professional with extensive experience at Cricket Wireless, adept in hardware repair and customer relationship building. Excelled in enhancing customer experience through expert device troubleshooting and personalized service. Skilled in cell phone maintenance and sales closing, consistently achieving client satisfaction and sales targets.

Overview

3
3
years of professional experience

Work History

CELLTECHNICIAN AND SALES REP

Cricket Wireless
Houston, TX
03.2024 - Current
  • Replaced defective parts such as batteries, antennas and motherboards in cell phones.
  • Updated inventory database with stock levels of replacement parts used for repair jobs.
  • Generated detailed reports summarizing work done during each shift period in order to track progress made over time.
  • Installed, set up and repaired devices and system components.
  • Assisted customers with setting up new phones and transferring data from their old devices to the new ones.
  • Provided training sessions to clients on how to use their newly purchased smartphones properly.
  • Checked customer's accounts to ensure that they are eligible for upgrade offers or discounts when purchasing a new device.
  • Troubleshooted and repaired faulty cell phone hardware components.
  • Maintained accurate records of all repairs and services performed in the shop logbook.
  • Conducted diagnostic tests to determine root cause of problems with cellular phones.
  • Performed software updates on customer devices.

Teacher's Assistant

Kicks And Giggles Daycare Academy
Houston, TX
04.2023 - 07.2023
  • Organized student performance and enrichment activities to facilitate learning.
  • Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
  • Supported teachers by preparing materials, setting up equipment, and organizing supplies.
  • Adapted teaching methods and materials to meet students' varying needs and interests.

Cashier

Texas Jasmine Wholesale
Houston, TX
03.2022 - 03.2023
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Maintained work area and kept cash drawer organized.
  • Performed other duties as assigned by management.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Welcomed customers, offering assistance to help find store items.

Education

Some College (No Degree) - MEDICAL ASSISTANT

The College of Health Care Professions
TX

Skills

  • Cell line maintenance
  • Sales closing
  • On-site product demonstrations
  • Time management
  • Expense reporting
  • Customer experience enhancement
  • Customer relationship building
  • Product and service sales
  • Closing techniques
  • Client engagement
  • Sales expertise
  • Account management
  • Customer service
  • Root-cause analysis
  • Screen replacement
  • Hardware repair
  • Data recovery
  • Glass removal
  • Cell phone maintenance
  • Device assembly
  • Network configuration
  • LCD screen replacement
  • Battery replacement

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

CELLTECHNICIAN AND SALES REP

Cricket Wireless
03.2024 - Current

Teacher's Assistant

Kicks And Giggles Daycare Academy
04.2023 - 07.2023

Cashier

Texas Jasmine Wholesale
03.2022 - 03.2023

Some College (No Degree) - MEDICAL ASSISTANT

The College of Health Care Professions

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EMELY MACIAS