Emely Mendez-Carrillo
San Bernardino,CA
Summary
Dedicated customer service professional with experience delivering high-quality service in fast-paced environments, including a Forbes-rated casino. Skilled in multitasking, building positive professional relationships, and supporting business goals through strong service standards. Uses sound judgment and independent decision-making to contribute to team success. Collaborative team member who works closely with coworkers to create a supportive, engaged, and productive workplace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Yaamava Resort and Casino
San Bernardino, CA
12.2024 - Current
- Gained experience at a Forbes-rated casino, setting me apart from other applicants by consistently delivering high-level service, professionalism, and attention to detail in a fast-paced hospitality environment.
- Prepared and served a wide range of beverages following standard recipes, while keeping workstations clean and meeting health and safety standards.
- Provided friendly, personalized customer service by listening to requests, remembering regulars’ preferences, and creating a welcoming environment, even during busy shifts.
- Supported team operations by training new baristas, communicating clearly, and working together to keep service running smoothly during peak hours.
- Managed inventory by checking stock levels and restocking supplies as needed to prevent delays or shortages.
- Handled cash and POS transactions accurately, showed up on time for shifts, and maintained consistent, dependable attendance.
Executive Assistant Intern
Cibaria International Inc.
Riverside, CA
12.2023 - 01.2024
- Improved office efficiency by implementing well-organized filing systems and effective administrative procedures.
- Increased productivity with proactive management of daily office operations, including email correspondence and phone calls.
- Contributed to project success by assisting in the development of presentation materials, reports, and spreadsheets.
- Supported executives in decision-making processes through thorough research and data analysis.
- Gained extensive knowledge of company products and services, allowing for confident communication with prospects and clients.
Customer Service Representative
Church's Chicken
Fontana, CA
06.2023 - 08.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
Education
Bachelor of Arts - Spanish
California State University, San Bernardino
San Bernardino, CA06-2028
High School Diploma -
Arroyo Valley High School
San Bernardino, CA06-2024
Skills
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Money handling
- Reliability and punctuality
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Conflict resolution
- Product knowledge
- Attention to detail
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
Certification
Yaamava Resort and Casino Employee of the Year (2025)
Yaamava Resort and Casino Employee of the Month (August 2025)
Food Handler's Certification (June 2023 - June 2026)
Responsible Beverage Service Certification (December 2024 - December 2027)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Food and Beverage Attendant
Yaamava Resort and Casino
12.2024 - Current
Executive Assistant Intern
Cibaria International Inc.
12.2023 - 01.2024
Customer Service Representative
Church's Chicken
06.2023 - 08.2023
Bachelor of Arts - Spanish
California State University, San Bernardino
High School Diploma -
Arroyo Valley High School