Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Emely Ortiz

Springfield,NJ

Overview

8
8
years of professional experience

Work History

Assistant Manager

Blue Nile, Short Hills
04.2024 - Current
  • Promoted to Assistant Manager after generating over $2M in individual sales 2 years in a row, demonstrating consistent top-tier performance.
  • Lead, coach, and mentor a team of personal jewelers to achieve and exceed individual and store sales targets by motivating, building confidence, and educating.
  • Partnered with corporate and store leadership on client development (DOR), implementing clienteling strategies, sales initiatives, and merchandising directives.
  • Handled high-value diamond viewings, cultivating and retaining VIP clients through personalized outreach, private appointments, and heritage storytelling, driving repeat business and referrals.
  • Managed scheduling, inventory control, team productivity, and onboarding training for sales staff to maximize efficiency and client satisfaction.
  • Supported Store Manager in achieving monthly revenue goals and KPI benchmarks, contributing to overall showroom success.

Personal Jeweler

Blue Nile, Short Hills
10.2022 - 04.2024
  • Consistently achieved or exceeded company sales and goals, selling $1 million in 7 months and $2 million in 1 year.
  • Leveraged client development (DOR) strategies to build trust, enhance client satisfaction, and convert one-time buyers into loyal clients, resulting in measurable increases in retention and lifetime value.
  • Diligently tracked and responded to both internal and external correspondence, developing new client relationships and strengthening existing accounts.
  • Maintained a luxury service culture focused on the customer, enhancing the buying experience and building relationships that led to returning clients.
  • Expanded repertoire of product knowledge to educate customers, ensuring their utmost satisfaction.

Assistant Manager

Massage Envy, Florham Park
08.2019 - 01.2021
  • Managed daily operations of the franchised location front desk, ensuring excellent service delivery to over 900 members and guests.
  • Supervised staff and training, monitoring, and coaching the performance of sales associates to meet monthly membership goals.
  • Assisted franchise owners in setting and achieving membership and retail sales/profitability goals, while monitoring progress regularly.

Junior Clinic Administrator

Massage Envy, Florham Park
09.2017 - 08.2019
  • Provided excellent customer service to members/guests by answering phone calls, setting appointments, greeting members/guests upon arrival, and addressing concerns.
  • Managed client accounts, processed large cash/check deposits, and delivered invoices for outstanding payments.
  • Opened and closed the facility independently as needed.

Education

Certification - Accredited Jewelry Professional

GIA AJP

Bachelor of Arts - Psychology

Rutgers University

Associate Degree - Arts and Sciences

County College of Morris

Skills

  • Customer relationship management software
  • Client development
  • Bilingual (English/Spanish)
  • Operational skills
  • Effective Communication
  • Interpersonal skills
  • Leadership skills
  • Product knowledge and storytelling
  • Team building and development
  • KPI monitoring
  • Strategic sales planning and execution

Websites

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Blue Nile, Short Hills
04.2024 - Current

Personal Jeweler

Blue Nile, Short Hills
10.2022 - 04.2024

Assistant Manager

Massage Envy, Florham Park
08.2019 - 01.2021

Junior Clinic Administrator

Massage Envy, Florham Park
09.2017 - 08.2019

Associate Degree - Arts and Sciences

County College of Morris

Certification - Accredited Jewelry Professional

GIA AJP

Bachelor of Arts - Psychology

Rutgers University

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Emely Ortiz