Emely Ortiz

• Promoted to assistant manager after generating over $2 million in individual sales for two consecutive years.
• Led coaching and mentoring of personal jewelers to exceed individual and store sales targets.
• Collaborated with corporate and store leadership on client development initiatives and merchandising directives.
• Facilitated high-value diamond viewings to cultivate relationships with VIP clients through personalized outreach.

• Consistently achieved or exceeded company sales and goals, $2 million+ 2 years in a row.
• Leveraged client development (DOR) strategies to build trust, enhance client satisfaction, and convert one-time buyers into loyal clients, resulting in measurable increases in retention and lifetime value.
• Diligently tracked and responded to both internal and external correspondence, developing new client relationships and strengthening existing accounts.
• Maintained a luxury service culture focused on the customer, enhancing the buying experience and building relationships that led to returning clients.

• Managed daily operations of franchised location to ensure exceptional service delivery.
• Supervised and coached staff performance, achieving monthly membership goals.
• Assisted franchise owners in establishing and monitoring membership and retail sales goals.
• Delivered outstanding customer service by answering calls, setting appointments, and addressing concerns.
• Processed large cash and check deposits while managing client accounts and invoicing.
• Independently opened and closed facility as required.

• Provided excellent customer service to members/guests by answering phone calls, setting appointments, greeting members/guests upon arrival, and addressing concerns.

• Managed client accounts, processed large cash/check deposits, and delivered invoices for outstanding payments.
• Managed facility operations by opening and closing the building during scheduled hours.