Emely Rodriguez
Brandon,FL
Summary
High-energy Shift Supervisor brings outstanding leadership skills and industry knowledge. Polished in overseeing facility operations and delegating work to employees. Positive and upbeat professional results-focused.Highly effective at training staff, maximizing productivity, and controlling inventory. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Area Supervisor
Ross Dress for Less
Brandon, FL
08.2023 - Current
- Responded promptly to any emergency situations that may have arisen during business hours.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Monitored employee performance, providing feedback and coaching as needed.
- Developed and implemented process improvements to reduce production costs and increase efficiency.
- Developed strategies for improving customer satisfaction ratings across all stores in the area.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
- Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
- Ensured accurate inventory levels through periodic counts and cycle counting.
- Resolved customer complaints in a timely manner, escalating when necessary.
- Conducted regular safety audits to ensure compliance with occupational health standards.
- Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
- Provided guidance to team members on proper procedures for handling customer inquiries.
- Developed and maintained a positive working environment for all staff members.
- Coordinated with other departments to ensure smooth workflow processes.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Maintained records of team member productivity, attendance, and other metrics related to job performance.
- Evaluated the effectiveness of existing processes, making recommendations for improvement when necessary.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Fostered positive relationships with customers to enhance satisfaction and loyalty.
- Led regular team meetings to communicate updates, gather feedback, and discuss strategies.
- Utilized technology and software to enhance efficiency, accuracy, and customer experience.
- Resolved customer complaints and issues swiftly to maintain high service standards.
Front End Supervisor
Ross Dress for Less
Brandon, FL
08.2023 - Current
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Resolved customer complaints in a professional manner.
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Processed returns and exchanges according to company policies.
- Conducted regular performance evaluations of front end personnel.
- Trained new employees in customer service techniques and store policies.
- Assisted management team in developing operational strategies that improved overall store performance.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
Cashier
Ross Dress for Less
Brandon, FL
08.2023 - Current
- Followed company security procedures for handling large sums of money.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Performed other duties as assigned by management.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped customers find specific products, answered questions, and offered product advice.
- Helped with purchases and signed customers up for rewards program.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
Cashier
Bravo Supermarket
Brandon, FL
02.2023 - 06.2023
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Brandon High School
Brandon, FL05-2023
Skills
- Employee Performance Management
- Program Leadership
- Operational Efficiency
- Safety Management
- Documentation skills
- Team Management
- Guest Services
- Customer Service
- Cash Handling
- Customer Satisfaction
- Customer inquiries
- Positive and professional
Timeline
Area Supervisor
Ross Dress for Less
08.2023 - Current
Front End Supervisor
Ross Dress for Less
08.2023 - Current
Cashier
Ross Dress for Less
08.2023 - Current
Cashier
Bravo Supermarket
02.2023 - 06.2023
High School Diploma -
Brandon High School