Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emely Rosales

San Bernardino,CA

Summary

Experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Demonstrated skill managing and driving multiple projects and Departments with minimal supervision.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Area Manager

Amazon KSBD
01.2021 - 08.2023
  • Led a team of 200+ warehouse associates and 8 leads in processing, Monitored and identified process issues along with personnel changes to drive optimal workflow completing over 200K+ of freight leading to 100% Aircraft and Trailer departure time.
  • Drove operational defect down by 37% M.O.M and 52% Y.T.D. Mezzanine operational defects went from 10.5% to 5.0% on average each shift.
  • Spearheaded a safety data tracker, presenting weekly summaries of safety performance to achieve and exceed productivity standards.

DeNeve Front Desk - Supervisor

Dykstra
03.2018 - 09.2020
  • Supervised and planned for single check-ins/check-outs of 2,000 guests Creating and maintaining welcoming and respectful work environment.
  • Scheduled and assigned daily work and activities for 30 Front Desk Agents to ensure quality service for over 14,000 residents.
  • Managed daily cash transactions totaling $2,000 and prepared cash reconciliation reports nightly
  • Conducted interviews and trained high-performing Desk Agents for seamless 24-hour operations

Education

Bachelor of Arts - Chicano/Chicana Studies

University of California, Of Los Angeles (UCLA)
Los Angeles, CA 90095
09.2020

Skills

  • Microsoft Office (Word, Excel, and PowerPoint), Google Drive, Docs, and Groups, Various
  • Logistical Data Tracking Skills
  • Certified Peer Mediator
  • Detail Oriented,
  • Effective Communicator,
  • Problem Solver,
  • Customer Service
  • English/Spanish

Certification

  • Certified Peer Mediator
  • Certificate for Completion of California Resolution Programs Act of 1986, March 2018
  • Diego Rivera Learning Complex: September 2017 - June 2018 - Mediated student problems and worked with LAUSD staff

Timeline

Area Manager

Amazon KSBD
01.2021 - 08.2023

DeNeve Front Desk - Supervisor

Dykstra
03.2018 - 09.2020

Bachelor of Arts - Chicano/Chicana Studies

University of California, Of Los Angeles (UCLA)

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Emely Rosales