Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Community Service
Languages
Timeline
Generic

Emely Rosario

Copiague,NY

Summary

Dedicated and versatile automotive professional with 10 years of experience in sales, customer service, and dealership operations. Proven track record of maintaining above-average KPI scores for both sales and service departments for 9 consecutive years. Recognized for outstanding performance with multiple awards, including highest sales KPI, service KPI, and the prestigious Overall Award of Excellence as a Platinum Winner. Holds an Allstate insurance license and has 2 years of experience selling insurance within the dealership. Skilled in securing deal funding, having facilitated over a million dollars in funding. Experienced in community outreach initiatives, team management, and optimizing performance. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Multi-Role Professional

Tantillo Auto Group
11.2014 - Current
  • Excelled in various roles including car sales, credit approvals, finance assistance, and insurance sales
  • Successfully secured funding for deals, facilitating over $1 million in total funding
  • Sold insurance products at the dealership from 2019 to 2022, leveraging strong customer relationships to increase sales
  • Consistently achieved above-average KPI scores for sales and service departments
  • Successfully handled and resolved BBB cases, customer complaints, and lawsuits against the dealership
  • Developed and maintained strong relationships with banks, resulting in high approval odds for customers
  • Assisted in construction projects, ensuring dealership buildings met Nissan's code requirements
  • Managed employee enrollment in monthly certifications and training programs
  • Successfully appealed and removed multiple negative customer surveys, improving overall ratings
  • Implemented strategies to optimize KPI and overall customer satisfaction.

Education

High school, some college -

Skills

  • Sales and customer service expertise
  • Deal funding and financial negotiation
  • Credit approval and finance assistance
  • Complaint resolution and case management
  • Team management and leadership
  • Construction and facility compliance
  • KPI optimization and performance tracking
  • Employee training and development
  • Customer satisfaction strategies
  • Event organization and fundraising
  • Google Drive
  • Team building
  • Leadership
  • Decision-Making
  • Conflict Resolution
  • Attention to Detail
  • Customer Service
  • Project Planning
  • Excellent Communication
  • Microsoft Office
  • Clerical Support
  • Data Management
  • Analytical Thinking

Certification

Allstate Insurance License

Accomplishments

  • Facilitated over $1 million in deal funding, demonstrating strong financial acumen and negotiation skills.
  • Awarded Highest Sales KPI every year since 2015.
  • Recognized for Highest Service KPI annually since 2015.
  • Honored as a Platinum Winner for the Overall Award of Excellence.
  • Participated in annual sales, customer service, and service department training since 2015.
  • Maintained exceptional performance in both sales and service KPIs for 9 consecutive years.
  • Developed and executed successful plans for optimizing KPI and customer satisfaction metrics.

Community Service

  • Organized and participated in various community events and fundraisers throughout the year.
  • Collaborated with local churches, The Salvation Army, Toys for Tots, and breast cancer awareness organizations.
  • Helped organize events that have profited both the community and partnering organizations.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Multi-Role Professional

Tantillo Auto Group
11.2014 - Current

High school, some college -

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Emely Rosario